Responsibilities:

• Partner with stakeholders to gather and review business requirements, translating them into actionable solutions within the Salesforce platform.
• Perform detailed examination of existing business processes, identifying pain points and areas for improvement.
• Design and configure Salesforce solutions, including workflows, process automation, reports, and dashboards, to streamline business operations and improve efficiency.
• Conduct data analysis and data modeling to help recommendation-making and enhance data-driven insights within Salesforce.
• Partner with cross-functional teams, such as sales, marketing, and customer service, to know about their needs and align Salesforce functionalities with business strategies.
• Facilitate requirements gathering sessions, workshops, and user interviews to extract and document business requirements accurately.
• Create and maintain comprehensive documentation, including functional specifications, process flows, and user stories, to help development and implementation efforts.
• Partner with technical teams to ensure successful implementation and testing of Salesforce solutions, providing guidance and clarifying business requirements.
• Perform user acceptance testing (UAT) to validate system functionality and ensure solutions meet business requirements.
• Provide end-user training and help, addressing inquiries and troubleshooting issues related to Salesforce functionality and usage.
• Stay up-to-date with the latest Salesforce features and releases, evaluating their potential impact on the organization and making recommendations for implementation.
• Monitor system performance, identify areas for optimization, and make recommendations for continuous improvement.

Skills and Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, preferably with a focus on Salesforce implementations.
• In-depth knowledge of Salesforce CRM and its core functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Salesforce Administrator certification (ADM 201 or higher) is highly preferred.
• Excellent data-based and problem-solving skills, with the ability to know about complex business processes and translate them into effective Salesforce solutions.
• Proficient in gathering and documenting business requirements, creating functional specifications, and performing data analysis.
• Excellent communication and skills, with the ability to effectively partner with stakeholders at all levels of the organization.
• Experience in conducting workshops, user interviews, and facilitating requirements gathering sessions.
• Excellent attention to detail, with the ability to ensure accuracy and completeness in documentation and solution design.
• Technical acumen and expertise of system integration methods, with the ability to partner with technical teams to implement solutions.
• Experience in user acceptance testing (UAT) and familiarity with testing methodologies and tools.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Continuous learner with a passion for staying updated on Salesforce releases, best practices, and industry trends.