JOB DESCRIPTION

Build the future of data. Join the Snowflake team.

Snowflake’s IT organization is seeking a Salesforce Business Systems Analyst to join our growing team. In this role you will have the opportunity to build business applications and design features to improve the reliability of our applications and systems. 

As the Salesforce Business Systems Analyst you will be the liaison between the business stakeholders and IT. You must have the ability to translate business needs into technical specifications, design and development solutions, test and deploy them into production. You have a passion for working cross functionally and building solutions to support business processes and data flows and strength in solving platform issues with expert troubleshooting skills.

Reporting to our Sr. Manager IT Enterprise Applications, this role will work closely with our Sales, Support, Enablement, Marketing, Finance, Engineering, Security and other business partners, as well as Executives, on Sales, Marketing , Service, and Community Cloud needs.

RESPONSIBILITIES:

• Implement Force.com platform and cross-platform integration solutions based on industry best practices
• Assist in requirement gathering, defining, estimating, and shaping technical solutions using best practices
• Have an excellent understanding of Salesforce Sales & Marketing Cloud 
• Lead and manage the functional designing, configuration, Quality Assurance and deployment of our medium complexity CRM and other modules to support sales and support automation
• Working with technical leads to transform and develop Salesforce.com design and implementation documents.
• Serve as a primary liaison between the business stakeholders and IT.
• Perform project management and communications.
• Define and document user interfaces and support system and data requirements.
• Lead quality assurance and defining testing strategy and risks and ensure issues are identified, Tracked, and resolved in a timely manner

REQUIREMENTS: 

• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Minimum 3-5 years of direct experience working as a Business Systems Analyst at a firm or corporation.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Saleforce.com instance and ecosystem integrated tools. Provide recommendations and assist in the creation of the strategic roadmap
• Lead discussions and investigations regarding new Salesforce features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
• Experience of SDLC methodologies (Agile, SCRUM, other)
• Highly developed written and verbal communication and interpersonal skills.
• Strong attention to detail, goal-oriented.
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Commitment to excellent customer service
• Successful in dealing with company personnel at all levels
• Ability to work independently
• Project Management experience

PREFERRED QUALIFICATIONS: 

• Experience in designing and implementing SFDC cross-organisation along with cross-instance integrations in support of multiple business process environments
• Knowledge of Sales, Marketing, Service and Community cloud in classic and lightning environments is preferred
• CRM domain knowledge with relevance to the SAAS industry and its sales and service channels
• Salesforce Certified Business Analyst or Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification