Job Description

Leadership:

Provides direct support and technical advice, should support on customer Escalations.   

Adapts communication techniques for audiences at various internal/external levels.  

Counsels and motivates team members on performance.  

Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects.  

Builds cross-functional partnerships. 

Identifies business opportunities.  

Assumes responsibility to interact with Clients on performance and drivers to change 

Key Differentiators:

Involved in developing, implementing, and managing Customer services areas of support programs, training and operations.  

Organizes cross-functional work teams, applies professional project management skills, and provides team leadership to obtain project goals and objectives.  

Establishes operational objectives and assignments, and delegates assignments to subordinate leaders. 

Experience – Functional/Leadership 

4-5 years of relevant Customer Service experience or equivalent combination of education and work experience  

1+ years managerial/leadership experience 

Managerial/Leadership experience in a Chat support process is mandatory.