Job description 

Role: Product Quality Engineer 

The new network is here! At Juniper our state of the art switch technology combined with our Junos OS has produced a network where simplicity and the customer experience are second to none.  Come join the revolution at Juniper.

Juniper’s Supply Chain is a world class team with more than 400 members located globally. Our diverse, innovative, and highly adaptable team incorporates cutting-edge technologies to address the market’s changing needs. Through our development and fulfillment activities, Supply Chain strives to delight our customers in Enterprise, Cloud and Service Provider segments with the best network experience.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Hardware product quality escalation management.   Act as liaison between Juniper and Juniper’s global contract manufacturing (CM) partners to resolve all quality and/or process related issues at the CM sites. Uses internal resources for problem resolution of day-to-day issues (whether they arise internally or at CM sites). Ensures contract CMs execute Juniper-defined processes, and drives them to corrective action when necessary. Fosters continuous improvement mind-set and activities at CM sites.  Determines methods and procedures on new assignments and may coordinate activities of other engineers (Team Lead).

• Manages Hardware Product Quality Escalations (40%)
• Independently drives ongoing monitoring of test and inspection yields on multiple product lines to locate trends that identify potential problems.  Drives the necessary corrective actions and process improvements to prevent future occurrences of the issue. [10%]
• Facilitates continuous improvement activities at CM sites.  These may consist of on-site audits [5%], performance measurements, corrective action processes and fostering continuous improvement activities via weekly, monthly and quarterly reviews.  As of result of these activities, creates new processes and/or policies. [5%]
• Independently manages root cause and corrective action activities.  Manages presentation material and interacts directly with customer. [15%]
• Responsible for driving Root Cause Corrective Actions related to Field Returns ensuring corporate goals are met [15%]
• Manages Product Quality Engineering (Product PQE) projects of significant scope that require cross-functional participation and buy-off and have global impact and may affect policy changes company-wide. [10%]
• Supports commodity teams as required.
• Supports internal process improvements by identifying and optimizing manufacturing processes required for building cost competitive and defect free products.
• Collaborates with Technical Operations, Component and Sustaining Engineering groups to resolve failure modes attributed to supplier or internal quality, manufacturing or design related deficiencies.
• Supports Purge/MCO/ECO and Deviation activities as required ensuring they are complete and accurate prior to submitting and/or approving.
• Supports MRB activities as required.
• Participates in PQE strategic initiatives to ensure consistency and standardization within the organization.

JOB SPECIFICATIONS

• Bachelor’s degree in Engineering or equivalent.
• Familiarity and understanding of electronic assembly process including one or more: surface mount assembly, general electronic soldering operations, mechanical assembly, box build, system configuration processes.
• General knowledge of IPC specs (e.g., IPC-A-610) and industry circuit board standards.
• Must be flexible with working hours (after hours support as must work with global time zones) and working with different cultures.  Language proficiency in Mandarin and Spanish is a plus.
• Knowledge of Microsoft Office products required.   Knowledge of Agile is a plus.
• Ability to influence, empower and lead cross functional teams.
• Excellent problem-solving/analytical/auditing skills.
• Solid project management skills.
• Excellent teamwork and influencing skills.
• Excellent communication, interpersonal and intercultural skills. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Office environment.
• Off-hours support required.
• Up to 10% domestic and international travel required.