Responsibilities of the Candidate:

• Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA
• Manage corporate campaigns, projects and engagements for brands like Tata, Reliance, L'Oréal, Flipkart, HUL, Uber and others
• Manage Projects, Engagements, User Acquisition Campaigns, etc.
• Take ownership of an account and ensure that the team delivers in a timely manner
• Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time
• Liaise between the client and internal teams
• Interact and coordinate with all departments working on the same account
• Be the primary point of contact and build long-term relationships with clients
• Update clients through email, phone and online presentations
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Candidates should hold an undergraduate degree and brownie points for someone with an MBA degree
• Must have demonstrated skill of getting things done, i.e., strong execution skills
• Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Brownie point for someone with experience in program/project and client management or understanding of EdTech space
• Great interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter and a multitasker