Job Description

In this role you will:

• Be responsible for end-to-end possession of multiple systems that are critical to ongoing success of Rackspace and Fanatical Support.

• Identify the gaps and needs for infrastructure and other monitoring requirements.

• Implement automation to streamline workflow to minimize manual efforts.

• Be responsible for staying aware of business issues as they impact overall project plans.

• Be responsible for the development and implementation of hardware, software, and networking for monitoring systems.

• Analyze systems and market trends to determine business requirements.

• Ensure completeness and compatibility of the technical infrastructure to support system performance.

• Be responsible for keeping informed of the latest, relevant technologies.

• Follow and execute Rackspace change management by evaluating changes using RLA methods and develop MOPs for changes.

• Facilitate Root Cause Analysis sessions.

You will work with the following technologies every day:

• Kubernetes cluster (GKE)

• EM7, UIM, Zenoss

• Various Linux systems (e.g. RHEL 7, CentOS 7, etc)

• Kafka

• Bash

• Python

• Security Administration

• Scripting & Automation

• Self-Service Tools

 Required Qualifications:

• Experience on cloud AWS/GCP, preferred is GCP

• 3+ years of experience with EM7, UIM, or other monitoring management systems (MUST).

• RHCE level knowledge of Linux systems (e.g., virtualization, networking, etc.)

• Hands on technical experience deploying and supporting MySQL & monitoring in a large enterprise environment.

• Good working knowledge of scripting & automation.

• Data Analysis and reporting skills.

• Bachelor's degree, or relevant experience, in business or computer science.

• 2-4 Years project management experience.

• Working knowledge of clustering, SAN, and networking.

• Requires 4-7 years' experience as a System Engineer.

• Moderate technical knowledge in technology methodologies, design, and implementation.

• General analytical and design skills at multi-product/multi-environment level.

• PC’s, hardware equipment, various database and software applications, and networking systems.

Preferred Qualifications:

• 3+ years of hosting experience involving IIS and MySQL environments.

• 3+ years of customer support experience.

• 5+ years of monitoring experience (e.g. EM7, UIM, Zenoss).

• Experience with Highly Available Windows Clusters.

• Red Hat Certifications are highly preferred.

• Advanced understanding of firewalls and load balancers is a plus.

• Advanced understanding of firewalls and load balancers is a plus.

 Role requirements:

• Excellent Linux 7/8 experience.

• Excellent monitoring experience.

• Recent experience interacting with APIs via scripting or programming.

• Ability to automate and have good understanding of scripting and automation tools.

• Ability to embrace what our customers are looking for instead of pushing for more flash.

• Ability to document to a high standard.

• A firm understanding of PCI requirements and the auditing process.

• This person should be focused and proactive to think outside the box to meet customized requests requiring complex automation.

• Remain aware of business issues as they impact overall project plans and take action, as needed.