The Workfront Consultant position is responsible for implementing and configuring work management solutions using the Workfront platform. You will be working closely with customers to understand their integration needs, design and deliver integrated solutions, troubleshoot technical issues, and provide post-deployment support. Strong technical, analytical, and communication skills are essential for success in this role. Experience with Software development, client facing integration, and SaaS-based environments is required.
Job description
The Opportunity
Workfront Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.
This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.
What you'll Do
- Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
- Lead technical discussions with customers throughout project delivery
- Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
- Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
- Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
- Provide post-deployment technical support for issues related to customer integrations
- To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.
- Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
What you need to succeed
- Bachelor’s degree 8+ years overall experience in Software development
- 5+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)
- Proficient with Workfront Fusion or Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desired
- Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS
- Familiarity with relational databases / SQL
- Experience with Data migration from previous client tools & systems
- Strong technical, analytical, and troubleshooting skills
- Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus
- Ability to prioritize competing tasks in a fast-paced, dynamic environment
- Strong communication skills
- Experience implementing solutions in a SaaS-based environment
- Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
- Experience working with 3rd party software integrations
