Career Level Summary

·       Requires working knowledge and experience in own job discipline and broadens capabilities

·       Continues to build knowledge of the company, processes and customers

·       Performs a range of assignments related to job discipline

·       Uses learned and prescribed guidelines or processes in analyzing situations

·       Receives a moderate level of guidance and direction

Critical Competencies

·       Systems Thinking: Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions

·       Idea Creation: Points out problems with old technologies, applications, and processes to create effective solutions

Key Responsibilities

·       Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations

·       Define, design, and implement automated solutions

·       Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use

·       Create testing plans and test against and document automation scripts and programs

·       Design and develop automation scripts and programs in support of Rackspace and its customers

·       Create a series of automated actions that will allow for faster deployments and service restoration for internal facing systems and tools

·       Develop against current versions of the platforms supported by Rackspace

·       Contribute new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area

·       Focus on a specific feature area or component

·       Influences functionalities that make broad contribution to our product and service offerings

·       Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts

·       Collaborate and share knowledge with other Engineers and Administrators on the support floor

Person Specification

Knowledge

·       Proficient knowledge of Network fundamentals, including diagnostics with OS system tools

·       Proficient knowledge of server DNS, SMTP, and TCP/IP

·       Proficient knowledge of DNS, including diagnostics with system tools

·       Proficient knowledge of Docker and its use in a production environment

·       Proficient knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.)

·       Proficient development competency in one or more of the following languages:

o   Windows: PowerShell, Python

o   Linux:Python, JavaScript

·       Proficient knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git.

·       Proficient knowledge of Project Management/Agile methodologies

·       Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers

·       Proficient knowledge in the application of current and emerging network software and hardware technology and protocols

·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities

·       Understands key business drivers; uses this understanding to accomplish own work

Skills

·       Passionate about technology and has a desire to constantly expand technical knowledge

·       Ability to resolve a wide range of issues in imaginative as well as practical ways

·       Detail-oriented in documenting information and practice good follow through techniques

·       Able to handle multiple tasks and prioritize work under pressure

·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

·       Strong written and verbal communication skills, both highly technical and non-technical

·       Ability to make appropriate decisions considering the relative costs and benefits of potential actions

Education

Required

·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field

·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

·       Desired

o   Microsoft Certification for Windows specialization (E.g.: MCSA/ MCSE, Fundamentals, Associate, Expert)

o    RHCE for Linux specialization

·       Preferred:

 Specialist Certifications that apply to role

Experience

Required

·       2-4 years of technical engineering and automation experience

Preferred

·       Technical experience in a cloud hosting/technology environment

Physical Demands

·       General office environment: no special physical demands required

·       May require long periods sitting and viewing a computer monitor

·       May require work on non-traditional shifts

·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations

·       A willingness to work weekends and/or holidays when required as the business dictates

Travel

·       Occasional domestic travel, less than 10%