Career Level Summary 

·       Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines 

·       Solves complex problems 

·       Works independently, receives minimal guidance 

·       May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives 

·       Acts as a resource for colleagues with less experience 

Critical Competencies 

·       Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made 

·       Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior 

Key Responsibilities 

·       Lead the development and implementation of system enhancements that will improve the capabilities, performance, and reliability of automations 

·       Define, design, and implement automated solutions 

·       Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use 

·       Create and oversee testing plans and test against and document automation scripts and programs 

·       Design and develop automation scripts and programs in support of Rackspace and its customers 

·       Create a series of automated actions that will allow for faster deployments and service restoration for internal systems and tools 

·       Develop against current versions of the platforms supported by Rackspace 

·       Contribute and develop new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area 

·       Focus on a specific feature area or component 

·       Influences functionalities that make broad contribution to our product and service offerings 

·       Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts 

·       Collaborate and share knowledge with other Engineers and Administrators on the support floor 

Person Specification 

Knowledge 

·       Strong knowledge of Network fundamentals, including diagnostics with OS or Netsec system tools 

·       Strong knowledge of SMTP, and TCP/IP 

·       Strong knowledge of DNS, including diagnostics with system tools 

·       Strong knowledge of Docker and/or Kubernetes and its use in a production environment 

·       Strong knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.) 

·       Strong development competency in Python

·       Strong knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git 

·       Strong knowledge of Project Management/Agile methodologies 

·       Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers 

·       Strong knowledge in the application of current and emerging network software and hardware technology and protocols 

·       Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines  

·       Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market 

Skills 

·       Passionate about technology and has a desire to constantly expand technical knowledge 

·       Ability to resolve a wide range of issues in imaginative as well as practical ways 

·       Detail-oriented in documenting information and practice good follow through techniques 

·       Able to handle multiple tasks and prioritize work under pressure 

·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility 

·       Strong written and verbal communication skills, both highly technical and non-technical 

·       Ability to make appropriate decisions considering the relative costs and benefits of potential actions 

Education 

Required 

·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field 

·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. 

Certifications 

·       Desired 

o   Netsec Platform Certification (Cisco, Palo Alto, Etc,..)

·       Preferred: 

o    Specialist Certifications that apply to role including development tools and platforms 

Experience 

Required 

·       5 - 7 years of technical engineering and automation experience 

·       A minimum of 3 years of automation engineering experience with Netsec deployment, diagnostics, and remediations 

Physical Demands 

·       General office environment: no special physical demands required 

·       May require long periods sitting and viewing a computer monitor 

·       May require work on non-traditional shifts 

·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations 

·       A willingness to work weekends and/or holidays when required as the business dictates 

Travel 

·       Occasional domestic travel, less than 10%