Job Description:

• The primary role will be to perform day-to-day ServiceNow design, consultation, and system configuration to support various ITSM processes.
• Areas of emphasis will include configuration related to Incident Management, Service Request, Change Management, Asset Mgmt, etc.., and liaising with ServiceNow.
• Additional responsibilities will include participating on project teams both as a leader and a member, working closely with IT and business project managers throughout all phases of project implementations, and coordinating technical solutions as required by the business.

This role will have the following responsibilities:

• Demonstrate knowledge of ITSM configuration using ServiceNow with expertise in one of the key modules (Incident, Change, Service Request, Virtual Agent, Knowledge and etc)
• Demonstrate working knowledge of ITSM processes / system concepts with focus on ServiceNow.
• Experience in integrating SAAS applications with other SAAS and on premises application.
• Designing complex system using data driven approach.
• Required to have expertise in one of the integration platforms e.g. Jitterbit, Dell Boomi, Mulesoft etc.
• Understanding of Object-oriented programming with experience in one or more of programming languages e.g. Java, Python, .net.
• Manage common configuration issues and system updates based on evolving business requirements and process changes.
• Design and implement low to medium system solutions as required to support Business needs.
• Expertise in database designing and development using SQL or No SQL.
• Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company.

Job Qualifications

• Bachelor’s or Master’s degree in CS/IS or related field preferred
• 5+ years of ServiceNow hands-on experience in the area Incident, Change, Knowledge, Service Request, Asset Mgmt and etc
• Experience in a global implementation of ServiceNow (1-2 implementations)
• Experience in integration platform e.g. Dell Boomi, Jitterbit, Mulesoft.
• Experience in programming/scripting languages e.g: Phyton, Java, Python, .net
• Experience developing SOAP/REST based web service API integrations using JSON and XML
• ServiceNow’s Certification/Experiences in one or more areas (System Administrator, Developer, Implementation and etc)
• Working knowledge of SDLC methodologies
• Excellent verbal and written communication skills.
• Demonstrated ability to work in a team.
• Ability to collaborate with global colleagues.
• Demonstrated ability to work with various functional areas and meet specified deadlines