Web Operations and Support Consultant

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Manage and implement web and e-commerce projects, delivering according to our selling strategy. Provide technical support on customer-facing web tools. Act as a consultant for assigned projects. Support and maintain web applications/portals. Work with different stakeholders to provide effective and timely support. Flexible work hours. Provide end-to-end customer support. Focus on timely delivery. Co-ordinate and manage delivery.

Job Description

Manage & implement web and e-commerce projects, deliver according to strategy of selling products online, combined with expertise in profitability and risk assessment.
To provide 1st/2nd/3rd Level Web/Technical Production Support on external customer facing Web Tools for our Keysight customer base.
Should act as a Technical and Business consultant for the projects assigned.
Design, Development, Testing, and general technical Support / maintenance of web applications/portals.
Work with different businesses, vendors, and internal customers to provide effective and timely support.
Should be flexible to work 24 x 5 as per job requirements.
To provide end to end support on customer queries over email/phone.
Work with deadlines and should meet 100% SLA.
Focus on timely delivery of roles and responsibilities.
Co-ordinate and manage end to end delivery.

Job Qualifications

Bachelors or Masters Degree or University Degree or equivalent in computers, Information technologies or other related stream. Typically requires 3-5 years relevant experience in Web application Development and Production Support. Requires extensive experience and knowledge in job and ability to work independently.

Must have hands on experience in managing database systems, preferred to have Database Administration skills in any of the following RDBMS like SQL server, Oracle, MySQL etc.
Good to have coding/development knowledge of one or more of the server-side technologies [ASP, ASP.Net, JAVA/J2EE, and PHP]. Strong knowledge of HTML, DHTML, VBScript, JavaScript, CSS, Ajax, JQuery and NodeJS.
Have prior experience of integrating a company's existing online systems and tools and drive the evolution of new systems/ecommerce applications.
Should be effective in grasping the process knowledge of projects and end to end business flow.
Strong understanding of capturing requirements.
Superior listening, communication and problem-solving skills. Ability to investigate and resolve customer issues.
Self-motivated; works independently with minimum direction in a distributed team environment.
Solid systems analysis skills to interpret data sources and deliver reporting IT solutions against a business requirement.
Quick learner, strong team player, analytical and dedicated.

Set alert for similar jobsWeb Operations and Support Consultant role in Gurgaon, India

Company

Keysight Technologies

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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