Technical Support Engineering IC4
Microsoft
Bengaluru, Karnataka, India
We are looking for a highly experienced technical support professional with strong problem-solving skills. You will be responsible for troubleshooting, debugging, and resolving complex customer technical issues. The ideal candidate should have excellent communication skills and the ability to work well in a collaborative team. Experience in areas such as Artificial Intelligence, Machine Learning, and IoT is desirable. A strong background in programming languages such as C, C++, Python, C#, and Java is required. Knowledge of cloud development platforms like Azure and AWS is also necessary. The candidate should have a good understanding of IoT hardware devices and possess the skills to monitor, optimize, and troubleshoot IoT solutions. Proficiency in languages such as VC#, Python, NodeJS, and Java is preferred. Additionally, knowledge of Cognitive Services such as Speech, Computer Vision, and Form Recognizer is a plus. The candidate should also have a good grasp of ML concepts such as training, scoring, and inferencing. Basic knowledge of tools like Fiddler traces and Network tracing is required. Experience in setting up IoT solution infrastructure, provisioning and managing devices, and implementing security measures is necessary. Knowledge of IoT SDKs and the ability to use the AML SDK and R-Studio are highly desirable. Familiarity with AKS, ACI, and IoT Edge is a plus. The candidate should also be able to process and manage data efficiently. The role requires the candidate to investigate and solve complex customer technical issues and act as an advisor to customers. The ideal candidate will also contribute to product and process improvement by engaging with Microsoft Engineering/ Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools for Microsoft product improvements.