Job description 

Qualifications

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Customer facing support experience 
• Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments 
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable
• Experience with Linux or Mac administration 
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Language Qualification
English Language: fluent in reading, writing and speaking.

• System Centre Endpoint Protection
• Azure Antimalware
• Windows Defender
• Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection)
• Microsoft Defender for Cloud (Azure Security Center)
• Microsoft Sentinel
• Azure Information Protection
• Active Directory Rights Management Service
• Azure Key vault
• Office 365 Security & Compliance and Authentication
• Microsoft Defender for Clouds Apps (Cloud Application Security (MCAS))
• Azure Advanced Threat Protection (ATP) / Microsoft Defender for Identity
• Advanced Threat Analytics

Key Responsibilities
• Scope and resolve complex issues with onboarding, deployment and configuration of products
• Advise and educate customers on the features and capabilities of our products
• Interpret and analyze log data to troubleshoot issues
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
• Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
• Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
• Maintain current knowledge and understanding of product roadmaps and emerging technologies

Required Experience 
• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration. 
• 2+ years Customer facing support experience. 
• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration. 
• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments 
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles. 
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements