Technical Support Advisory IC3

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We are looking for a qualified candidate with experience in system development, network operations, software support, IT, consulting or technical troubleshooting. Alternatively, a Bachelor's Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership with 3+ years of relevant experience. Fluency in English language is required. The candidate will be responsible for team readiness and development, case management, managing collaborative activities, supportability activities and process improvement.

Job description

Qualifications

3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.

• 1+ year(s) prior product, customer support AND/OR technical support experience.

Language Qualification
English Language: fluent in reading, writing and speaking.

Responsibilities

• Team Readiness & Development – you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.

• Case Management (Delivery Excellence) – you will perform case reviews to ensure process compliance.

• Managing Collaborative Activities – mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.

• Supportability Activities – you will contribute to customer self-help and volume deflection initiatives.

• Process Improvement – you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Set alert for similar jobsTechnical Support Advisory IC3 role in Bengaluru, India

Company

Microsoft

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

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