Job description 

Qualifications

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Excellent understanding of Database concepts and deployments
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.

Experience in one or more of these areas desirable
• Experience supporting Azure or other cloud-based solutions
• Microsoft certifications in data platform or Azure technologies
• Experience troubleshooting distributed solutions
• Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
• Basic Networking, Storage and Platform troubleshooting skills

Language Qualification
English Language: fluent in reading, writing and speaking.

Required Qualifications:
Technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience.
Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment.
English Language: fluent in reading, writing and speaking.
Strong understanding of Azure Cosmos DB fundamentals, including its architecture, APIs, and data querying.
Experience with one or more Database, Big Data or Analytics Products and Services:
Azure SQL Database / Managed Instance
Azure Data Factory
NoSQL Services, MongoDB
BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer.
Open Source Databases (Azure DB for PostgresSQL, Azure Database for MySQL, Azure Database for MariaDB, Azure Cache for Redis)

Preferred Qualifications:
Fluent in German, French, Italian, Spanish and confident in reading, writing and speaking English.
Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Cosmos DB and/or Azure Data Explorer.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles. 
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements