Critical Competencies

Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork

Job Description

·         Ensure Critical Performance Metrics are met consistently

·         Prepare and circulate Client / Vendor Decks

·         Lead Client / Vendor reviews / calibrations

·         Revert to client/vendor queries on routine issues

·         Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely

·         Manage multiple teams 

·         Perform audits and quality checks on the Team Leads & Floor Supports

·         Provide feedback to the Team Leads & Floor Supports periodically on their performance

·         Ensure cross skilling and periodic process re-verification to ensure resource pool

·         Perform Training Need Identification for teams

·         Perform Bottom Quartile Management

·         Ensure directives from Senior Leadership are percolated and acted upon

·         Hold periodic meetings, discuss task delegation and review issues

·         Conduct team huddles and meetings to discuss Operational updates

·         Build team spirit through group sessions, activities, projects

·         Focus on Retention of staff through Career mapping & guiding the team members

·         Advocate and follow the organizational policies and procedures

·         Candidate shall adhere to the information security requirements.

QUALIFICATION

Post Graduate

NA

Graduate

B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S

Under Graduate

CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC

Others Details

EXPERIENCE

5-7 years

Age Limit: 30Years