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Join our team as an ideal candidate with strong communication skills and the ability to analyze data for actionable recommendations. Work collaboratively with cross-functional teams and take proactive actions. Troubleshoot server and front-end issues, conduct quality checks, interact with clients, and create reports. Proficiency in MS Office, technical and network knowledge, and a Bachelor's Degree required.

What will you do? 

The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

What are your Key Responsibilities?

  • Be a part of the operations team working on ‘Monitoring and Reporting’ on various platforms with base technical / network knowledge
  • Work on different tools which will help to identify Customer experience monitoring
  • Handle troubleshooting on server issue & front end issues
  • Conduct extensive quality check while executing client request
  • Interact with client stakeholders to understand the customer impact and severity of issue
  • Create report on daily and weekly basis on alerts observed on different Dashboard
  • Help to create documentation on new projects an get trained on different activities
  • Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
  • Interact with client stakeholders for validation

What Skills you should have? 

  • Strong proficiency in MS Office, especially MS Excel and PPT
  • Development skills will be an added advantage. 
  • Technical and Network knowledge will be helpful for troubleshooting on server.

If this sounds like you then you are our kind of person

  • You have completed a Bachelor’s Degree
Set alert for similar jobsAnalyst role in Chandigarh, India
eClerx Logo

Company

eClerx

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Operations

Locations

Chandigarh, Chandigarh, India

Qualification

Bachelor

Applicants

Be an early applicant

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