Account Manager (B2B Tech)
Automatad
Bengaluru, Karnataka, India
We are currently looking for a highly motivated and experienced B2B Account Manager to take responsibility for revenue realisation, ongoing service deliveries, key relationships & CSAT for our global customer base. The ideal candidate would have at least 4 years of experience in account management for a B2B technology solutions vendor with strong exposure to mid-market customers across multiple non-technology industry verticals in North American markets. Responsibilities: Build strong relationships with customers in order to understand their business objectives and maximise revenue realisation from programmatic advertising products being offered by Automatad Ensure concise & professional communications (both written & verbal) with all stakeholders within client teams across different business scenarios such as setting/managing expectations, showcasing outcomes/results, addressing critical issues/escalations, closing upsells/cross-sells, conducting periodic business reviews etc. Continuously monitor and analyze customer data to identify trends, address inefficiencies and dig out opportunities for revenue growth Collaborate with cross-functional teams internally including sales, ad operations, technical support, product and engineering to ensure that customer needs are being met at all times Serve as the voice of the customer and provide feedback to internal teams to drive product enhancements. Stay up-to-date with latest trends in the programmatic advertising industry and best practices in yield optimisation Mandatory requirements: Ideally 4+ years of experience in account management for a B2B technology solutions vendor with strong exposure to mid-market customers across multiple non-technology industry verticals in North American markets Solid understanding of the fundamentals of customer account management in the context of B2B technology solutions & global markets Hands-on experience in developing and implementing strategies to improve customer satisfaction, retention and revenue growth Excellent communication, negotiation, and interpersonal skills Strong analytical and problem-solving skills Desirable qualities: Ability to managing multiple projects simultaneously - the role requires managing multiple customer accounts, each with its own unique set of requirements & the account manager will be expected to prioritize and delegate their workload effectively to ensure that all customer expectations are being met at all times Strong communication and leadership skills with ability to motivate and inspire a team cross functional team in a collaborative environment Demonstrated experience in building and maintaining relationships with customers, understanding their needs, and delivering solutions that meet their expectations.
