The Job logo

What

Where

Senior Director, Account Management

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Manage daily property operations, implement building procedures, promote best practices, ensure compliance, oversee contracts and budget, foster teamwork and excellence.


What this job involves:

 

Leading daily property operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.

 

Getting the clients’ thumbs up

You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.

 

Keeping an eye on contracts and the budget

Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

 

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

 

Sound like you? To apply you need to be:

 

Adept at facilities management

You’ll need to have six to eight years’ experience in facilities management or other related fields to land this job. A SCEM certification, a working knowledge of occupational safety, and exposure to life sciences environment may also give you leverage in getting the job.  You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.

 

Highly analytical and engaging

The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You’ll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You’ll spend a lot of time working with different kinds of people—that’s why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let’s discuss!

 

What we can do for you:

 

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Set alert for similar jobsSenior Director, Account Management role in Bengaluru, India
JLL Logo

Company

JLL

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Accounting

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Glance Logo

Senior Executive - Key Account Management

Glance

Mumbai, Maharashtra, India

Posted: 10 months ago

Seeking a candidate responsible for understanding customer behavior, developing new insights, co-owning the P&L, and creating a viable business. Must stay on top of market trends, understand competition, and build strong relationships with vendors/resellers. Drive disruptive changes, implement best practices, and manage inventory for optimal cost and service.

JLL Logo

Senior Director, Account Management

JLL

Bengaluru, Karnataka, India

Posted: a year ago

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.   Senior Director, Account Management Work Dynamics   What this job involves:   Staying at the forefront of operational excellence You’ll be the main visionary and strategist for our regional plans. As such, you’ll must understand the clients’ business needs inside and out. You’ll also be the go-to person for the overall operations—including standard procedures, system reports and relevant technologies.   Putting clients first—always Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync.  Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.   Becoming a trustworthy authority Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.   Devising win-win solutions for all parties You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.   Driving team success Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.   Sound like you? To apply you need to be:   We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a: Seasoned expert You have at least eight years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.   Critical thinker Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to prioritize work and meet tight deadlines.   Compassionate leader Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.   What we can do for you:   At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site –Bengaluru, KA

Freshworks Logo

Senior Director - Product Management

Freshworks

Bengaluru, Karnataka, India

Posted: a year ago

Job Description As a Product Leader at Freshworks, you will directly lead a talented product management team and cross-functional teams to develop new product capabilities and experiences that will be used by teams world-wide to delight employees. This includes gathering and prioritizing requirements for the product, defining the vision for the product, delivering value and impact to our customers and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the company’s financial and customer satisfaction goals are met. Key responsibilities Drive long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers Innovate and demonstrate Thought Leadership by thinking big and driving new product ideas  Drive requirements definition, customer experience design, product roadmap and prioritization Define and own the business metrics and OKRs for the product including Product led growth, customer satisfaction and new business and expansion growth Ability to translate complex processes into technical requirements while also managing delivery and operations Work with the customers  to prioritize problems or themes to reach the outcomes Work with both UX and Development to understand design or technology implications in solution ideas Build, grow and mentor a world-class team of Product managers effectively communicate and execute the product roadmap that delivers against the vision and communicate product launches and timelines to key internal and customer stakeholders Qualifications Preferred qualifications 18+ years of product management and software / IT engineering industry experience  6+ years of direct people management experience 5+ years of experience of working in SaaS (software as a service) industry  Experience communicating with technical and non-technical stakeholders at all levels across the business Bachelor's degree in computer science, engineering or a related discipline  Proven record of building, managing and sustaining product organizations  Having a Masters in Business Administration is an added advantage  Must have the ability to influence people at the business unit level Must have the ability to understand the technical and non-technical aspects of product development Experience developing technology solutions in a fast-paced environment Excellent problem-solving skills Excellent verbal and written communication skills