JOB DESCRIPTION

Role Proficiency:

Under supervision responsible for ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography. Also function as an individual contributor; performing activities related to HR Operations.
 

Outcomes:

1.  Assist in ensuring that queries from employees through phone email and the ticketing system are responded to on time and that resolution is provided within prescribed SLAs
2.  Assist in ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography.
3.  Constantly review and come up with recommendations for improving operational efficiency scalability and enhanced employee experience
4.  Assist in sourcing and managing external vendors to help with various HR operations related activities
5.  Safety of assets data and information directly responsible for
6.  Reporting and auditing

Measures of Outcomes:

1.  Accuracy and error free execution in all areas of the specialised function
2.  Meeting of timelines for processes handled
3.  Multi-tasking ability based on efficiency in the given assignment
4.  Proactive implementation and execution of given tasks
5.  Contribution towards process improvements and enhancement of operation efficiency 

Skill Examples:

1.  Ability to maintain confidentiality and to use multiple tools to prepare documents and presentations
2.  Good interpersonal and communication skills (written and verbal)
3.  Ability to create measure and scale the right workflow between candidates hiring managers and the recruiting team
4.  Ability to work among ambiguity and rapidly changing demands
5.  Ability and experience to facilitate workshops and training sessions
6.  Ability to build collaborative trustworthy relationships across functions and geographies
7.  Organizational astuteness and agility
8.  Act as a team player with a positive attitude
9.  Orientation towards team success and cooperation
10. Counselling communication and analytical skills

Knowledge Examples:

•  Knowledge of HR practices policies and basic employment laws
  1.  Excellent computer skills (Microsoft Excel Word and PowerPoint)
  2.  Good knowledge of working with Learning Management Systems
  3.  Strong knowledge in HR databases Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
  4.  Strong track record of building and delivering learning experiences i.e. training/facilitation skills
  5.  Advanced Microsoft Excel and Word skills
  6.  Must have knowledge on the business and functional aspects of the processes being implemented
  7.  Ability to quickly learn aspects of organization policies and processes
  8.  Data security and compliance requirements