Shift: 10 Hrs Shift between the window of 1 AM - 3 PM IST. Candidates should be flexible with night shift, rotational shift and 24*7 environment as per business need.

Qualification & Eligibility Criteria:  

Graduate or undergraduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or Completed tertiary education in a relevant field from a recognized institution.

Job Description:

• Strong analytical and technical skills , technically appropriate communication skills, clear understanding of all processes / work instructions.  Strong listening skills, including being able to listen effectively and understand customer issues.

• Excellent communication skills – written & oral
• Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.

• Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
• Demonstrates resilience and flexibility to change
• We Care – Privacy & Protect ing our customer – take all steps to protect customer’s privacy
• Sales Order Quality – get things right at First Time up front in order to reduce rework
• Answer customer enquiries to appropriate area when necessary.
• Meet prescribed customer service standards and performance objectives
• Process customer requests (orders, provisioning, Post activations, assurance, billing)
• Learns and uses knowledge for business Innovation. 
• Challenge measures/processes for operational excellence