Job Description

Grade-BPOZ/1/2

Skill- Australian Voice 

Location- Pune 

Dear Partner,

PFBthe drive plan for Australian voice by share profiles by 21 march 2023  and 24 March  2023  by 2.00pm

Request you to source candidates for  Mumbai and Pune Location

PFB the details and JD for Australian Voice,

Kindly note some pointers to be followed so we have successful closures together.

1. Kindly share profiles with good communication as the VNA Round will be first.
2. Kindly do not commit salaries above the Grade given.
3. Share profiles in the time slots and ask candidates to be available so the interviewes can be closed and NO ANSWER Cases can be reduced.
4. Check if canddiates are ok with Australian Shifts.

JD-

• Qualification - Graduate or under Graduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution
• Language Proficiency - The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.
• Computer Proficiency - An advanced general Microsoft Windows and computer skills, and accurate data entry abilities.

Roles &Responsibility:

• Excellent communication skills - written & oral
• Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
• Responsible for the end to end activation or assurance of a Service
• Responsible for the completion of all work tasks within scope of function and queues and any remediation's required to ensure the outcome is achieved.
• Identifies the problem by understanding its nature and its component parts and the relation between them.
• Ensure compliance adherence and timely completion of milestone
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines
• Seek support and guidance if required