The Job logo

What

Where

Customer Service Associate – Pune, India

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Join Amazon as a Customer Service Associate in Pune, India, responsible for preventing issues, solving queries, and delighting customers through phone, chat, and email support. Work variable hours including overnight/day/late shifts. No prior experience needed, full training provided with benefits like medical insurance and pension plan.

DESCRIPTION


Role: Customer Service Associate
Job Type: Seasonal (Full Time)
Location: Pune, Maharashtra(candidates only from Pune are eligible)
Pay Rate: Rs.247000 to 420000 LPA

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts. In order to match our customer demand, we schedule based on a variety of different shift patterns between Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.


What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.


What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills


If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

 

BASIC QUALIFICATIONS

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Have the right to work in India
  • Strong communication skills
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
     
Set alert for similar jobsCustomer Service Associate – Pune, India role in Pune, India
Amazon Logo

Company

Amazon

Job Posted

2 years ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Category

Customer Support

Locations

Pune, Maharashtra, India

Qualification

Diploma or No Formal Education

Applicants

24 applicants

Related Jobs

Amazon Logo

Customer Service Associate – Pune, India

Amazon

Pune, Maharashtra, India

Posted: 2 years ago

Join Amazon's award-winning Customer Service team in Pune, India as a Customer Service Associate on a seasonal (contractual) basis. Be the first point of contact for customers, providing support via phone, chat, or email. Work variable shifts including overnights, days, and late shifts with the flexibility to work on national holidays. No prior customer service experience required - training will be provided along with benefits like medical insurance, pension plan, and more.

Accenture Logo

Customer Service New Associate

Accenture

Mumbai, Maharashtra, India

Posted: 7 days ago

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.  What would you do?   The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?   • Outstanding customer service and interpersonal skills. • Ability to professionally communicate and interact across all levels of internal and external client organizations. • Excellent project management and multitasking skills required. • Must possess strong computer skills and experienced with the Microsoft Office suite.\ • Strong analytical and problem-solving skills required • Ability to plan, organize, and execute independently with minimal supervision. • Ability to work and adapt in a fast paced and rapidly changing environment. • Excellent English written and oral communications skills • Relationship building skills • Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities:   • Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities • Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing • Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services • Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships • Drive process and policy change on client s behalf • Coordinate and manage select client quarterly business reviews • Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks