Comcast is seeking a talented Storage Engineer to support and maintain high availability storage environments. You will be responsible for administering storage systems and providing timely support. Key skills include vendor management, storage performance, data replication, and scripting.
Job Summary
ABOUT THE ROLE: Comcast has an exciting opportunity for a talented individual to become a Storage Engineer for COMCAST Operations and Technology (O&T). O&T supports Enterprise Technology, Broadcast and Production systems across the COMCAST portfolio globally. This role will be responsible for maintaining and supporting 24x7x365 high availability storage environments for Comcast. You will provide support for operational-based changes for all supported applications.
Job Description
Essential Functions:
- Support all storage technologies and process lifecycles in the COMCAST enterprise, specifically file, block, tape, and object storage systems - both on-prem and cloud
- Day-to-day tickets & provide 24x7x365 on-call support
- Daily storage administration tasks such as provisioning, masking, zoning, share & export creation
- Monitor hardware and software alerts and provide timely resolution for any issues
- Provide weekly and monthly capacity and performance reports to engineering and management
- Participate in investigations of storage-related application performance issues to identify systemic issues and root causes
- Follow up with storage vendors to resolve system issues
- Upgrade and patch systems as required for enhanced functionality and security issue resolution
- Some scripting experience to automate routine tasks
- Develop partnerships across engineering teams, including compute, network, database, automation, cyber, and application support for cross-facility support and engagement
- Provide updates to management and clients on support issues and project tasks
- Adhere to and promote engineering standards and guidelines and keep documentation up to date
- B.E or B.Tech. degree in Information Technology or related technical discipline
- Minimum 5 years of experience supporting and troubleshooting mid-to-large, high availability storage environments preferably for NetApp, EMC, Hitachi, Cloudian, LTO Tape Library, Cisco/Brocade Fibre Channel and cloud storage systems
- Minimum 5 years of experience in planning, documenting, validating, and testing technical solutions in a global enterprise setting
- Minimum 5 years managing vendor relationships
- Experience in storage performance, data replication, SAN-based backup, load-balancing, storage virtualization methods and SAN zoning/provisioning
- Experience in storage technologies such as Fibre Channel, iSCSI, CiFS, NFS, Flash, RAID, LTO, object, etc.
- Experience in Window/Linux Server configuration and administration
- Working knowledge of network infrastructure services, data center wiring/fiber/connectivity requirements & toolsets
- Understanding of business continuity, disaster recovery and backup technologies, recovery scenarios, high-availability designs and solutions
- Must be willing to work evenings, overnights, weekends, holidays with little or no notice
Eligibility Requirements:
- Interested candidates must submit a resume/CV online to be considered
- Willingness to work overtime and on weekends with short notice as required
- Available 24x7x365
- Ability to manage environments in multiple locations across the United States and Internationally
Desired Characteristics:
- Team player with flexibility to adjust to changing requirements, schedules, and priorities
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- An effective and clear communicator (verbally and in writing), able to interact with heavily technical resources as well as with business users
- Able to report out to management in an appropriate manner
- Experience with network environments including high and low bandwidth infrastructures
- Familiar with DevOps/Automation Toolsets - Bash, Python, PowerShell, Ansible, Git, etc.
- Familiar with monitoring/logging technologies – Nagios/OP5, Datadog, etc.
- Hands-on experience on NetApp Cloud Insights and OCUM
- Familiar with cloud technologies and toolsets (AWS/Azure/GCP)
- Familiar with ITSM & Agile methodologies and tools such as ServiceNow and JIRA
- Media Industry experience is preferred
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
