As a Customer Relationship Executive in Property and Asset Management, you will be responsible for maintaining strong public relations with guests/tenants and addressing their needs. You will coordinate with other departments to ensure a good customer experience, handle complaints effectively, and conduct customer feedback surveys. Your responsibilities also include conducting daily rounds, attending training programs, handling calls and emails, and assisting with filing and inventory records. You must have excellent problem-solving skills, good communication skills, and be fluent in English and Hindi. A background in hospitality or customer service is required.
Customer Relationship Executive
Property and Asset Management
What this Job Involves
You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always look presentable.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
- Being familiar with lost and found procedures.
- Nominating and attending the training programs at site/ JLL office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Managing and participating in events, overlooking general maintenance and guest handling.
Site details:
You will be working on __site name ___, which is a residential site located at Faridabad.
Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any
Reporting:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.
Sound like you? Here is what we’re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.
Qualifications
- You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
- Good Communication skills with fluency in English and Hindi language is a must
- Willingness to work in flexible shifts, weekends and holidays is an added advantage
- Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
