About the job 

The mission of a Syndigo’s Senior Director, Business Systems, reporting to our Chief Financial Officer and collaborating with cross-functional business leaders, is to create efficient business systems processes and optimize workflows to help scale the business, improve business insights and minimize redundancies. This person will drive the overall strategy and architecture of Syndigo’s information systems by working with functional leaders to understand business objectives and systems needs and gaps between current systems and those objectives. 

This individual will be responsible for build, testing, deployment, delivery, planning and reporting for all existing and new enterprise business systems. They will work cross-functionally with various departmental leaders to ensure Syndigo optimizes its existing systems and evaluates and integrates any new systems (including M&A business systems diligence, planning and integration). They will be responsible for managing technical resources (partners/subcontractors and staff), risk management and internal and external communications. 

Syndigo’s Senior Director, Business Systems will report to the Chief Financial Officer and collaborate directly with senior GTM, R&D, Finance and other leaders. This is a hybrid work role with preference for candidates based in Atlanta, Chicago, Houston and possibly other cities in the Eastern or Central time zones.  

How We’ll Be Winning Together Day-To-Day 

• Architect Syndigo’s information systems to optimize OKRs, solve business problems, ensure data quality, scale, security, reliability and availability
• Create and deliver development roadmaps, systems architecture, release planning, validation, post-release monitoring, performance and maintenance
• Lead business requirement gathering sessions to ensure an optimal solution for Syndigo’s business needs
• Lead internal team of technical systems professionals as well as external resources
• Create and monitor program estimates, timelines, project plans and status reports
• Drive RFP processes and select vendors, negotiate contracts and manage vendor relationships
• Maintain business systems workflows, documentation and provisioning
• Write scripts, queries, reports, and system documentation
• Other special projects as needed
• Build and maintain key relationships across the company; lead, develop and mentor the Business Systems team to be seen as “in service” of internal and external stakeholders
• This position will lead a team and is also expected to be a hands-on contributor and “doer” in the completion of the roles and responsibilities described above 

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 5+ years business systems leadership experience across Sales/RevOps, GTM, Financial and other business applications in a B2B SaaS or technology business
• Bachelor’s degree with 10+ years total information systems or other relevant work experience
• Understanding of business processes in a B2B SaaS environment across sales, marketing, product development, customer support and customer success, professional services
• Expertise in Salesforce, NetSuite, Workday Adaptive, Ceridian Dayforce and other systems; hands-on experience with coding, customization, implementation and systems integration 
• Certification as NetSuite Administrator, NetSuite Certified ERP Consultant, Salesforce Administrator, or Salesforce Platform App Builder
• Expertise in business reporting and BI tools
• Expertise in leading internal and external technical teams
• Expertise in access identity and access controls
• Expertise in data integrations and data mappings
• Strong business and financial acumen required, including demonstrated ability to solve complex business problems
• Solid organizational, management, administrative and human relations skills, and a style which exhibits leadership, collaboration and teamwork
• Strong history of quickly building relationships, gaining credibility and partnering with business leaders

LOCATION: 

• Eastern/Central Time Zone location preferred
• Atlanta/Chicago/Houston locations preferred

This is a Hybrid work environment role. Some travel may be required