Job Responsibility

• Take full, overall accountability for the definition of the end to end service design of the product, service or proposition, obtaining input and approval from the relevant stakeholders
• Operate within the Product Development processes, driving the adoption of automation and digitisation with the team and across the wider business
• Manage the end - end design adoption & delivery of services and solutions into markets (VGE, Local Vodafone OpCos and Partner Markets). Ensure products and solutions are fit for purpose and ready for service (supportable)
• Management of service/solution transition to in-life operational teams and market rollout, and continuous service improvements activities can take place.
• Identify any process or service gap at the time of handover from CSD team and be the design authority to give a ‘Go ahead’ to the project after handover
• Consolidate and Manage cost-to-serve metrics and operational KPI’s on the markets (already operational or) being deployed.
• Track and manage service delivery activities (risks, issues, actions).  Self- sufficient to resolve most of localisation issues when rolling out first customer on boarding in markets.

Skills

• Strong project management or delivery management background in a service provider environment.
• Proven experience on transition of telecom services to in-life support for larger enterprise customers/products/services.  IT and Customer Operations experience would be an advantage.
• Ability to identify areas of inefficiencies in current working models and define & articulate improvements
• Financial knowledge: budget, business case, cost-to-serve.
• Ability to communicate complex messages in a simple way in a multicultural environment both management and working level.