Responsibilities

• Work in a team environment at to implement and support the Kronos Workforce Central system.
• Works closely with the DHL Project Managers to complete tasks delegated by the Project Managers in support of system implementations
• The Kronos Technical Consultant will account for all project time, reflected in DHL’s project management tool.

The Kronos Technical Consultant will primarily perform the following tasks:

• Maintain all Kronos servers including web and application servers and the Microsoft SQL Server database
• Configure new/existing Kronos clocks
• Conduct technical system orientation for internal customers
• Maintain all application and system security profiles
• Analyze enhanced requirements and create process documentation, diagrams and feature specifications
• Understand and configure interfacing and reports
• Consult with internal customers on business rules and requirements

The Kronos Technical Consultant will communicate with internal customers and colleagues in a timely, professional manor and will escalate issues to the Project Manager as necessary.

• Escalate issues when all avenues of resolution are exhausted
• Escalate inhibitors to success when encountered

The Kronos Technical Consultant will portray a positive, proactive and professional work ethic within DHL and to people he or she interacts with on a daily basis.

Key measurements for success will include, but not be limited, to the following:

• Successful systems implementation
• Completing tasks within assigned deadlines
• Customer satisfaction