• Over all responsible for receipt, storage & dispatch management as per agreed standard Operating procedure.
• Shall be single point contact from DHL to deal with day-today co-ordination with customer. Deal directly with the Customer.
• Be fully aware of warehouse activities and take appropriate action to help meet company targets and standards. It is therefore essential that the successful applicant can adapt quickly to changing situations.
• Manage Operations by planning and implementing strategies to ensure improvement in both service and performance TAT whilst managing costs.
• Must have ability to initiate a proactive management style and anticipate the requirements of the customer.
• Shall be fully accountable for regular cycle count, monthly wall to wall count and subsequent stock reconciliation to meet stock accuracy agreed with client.
• Be able to introduce Continuous Improvement Programs along with the growing scope of work.
• Should be sound with financial numbers and be able to co relate the numbers to operations.
• Manage in a high pressure, changing environment with demands from both internal & external customers regionally.
• Lead in all aspects of planning the total operation including managing potential problem areas and initiating remedial action related to warehousing and transportation.
• Complete administration of warehouse staff/workers, contracted agencies.
• Job allocation to warehouse team for efficient operation management.
• Resource deployment for timely completion of assigned tasks of day-today activities.
• Control & monitoring management for fixed roles and responsibilities of operation team.
• Shall be accountable for timely MIS submission.
• Shall lead in analyzing periodic KPI reports and reviewing the same with customer for preventive and corrective action.
• Review the performance of staff under his direct supervision against KPI’s, taking corrective action when necessary.
• Takes accountability of the continual development and appraisal of his entire team.
• Shall be responsible for training , people development and regular motivation to the team.
• Upkeep of facility.
• Shall be accountable for Safety and SHE for the entire operations and people employed in the warehouse.
• Shall be accountable for conducting weekly / monthly meeting with the Customer/Cluster manager/ Head Operation-region
• Reports to the Cluster Manager-P&G contract.
• Shift in-charge & other functional team such as Admin & inventory executive will directly report to this role. Adherence to customer’s SOP
• Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance
• Ensure safe working practices and environment within the shift.
• Participate in DESC quality policy and initiatives e.g. ISO accreditation.