• Customer satisfaction ( External and Internal) 

• Team Lead Customers 

• Maintain good working relationships, Co-ordination, discussion and communication 

• Independently inbound operation handling / leading Project Manager 

• Assist to meet performance targets 

• Together with Project manager participate in problem solving and trouble shoot process, improvement process and innovative ideas to create pipeline projects Vendor (Logistics service provider) 

• Ensure all service providers meet requirements and follow the SOP Area Operations staff at all levels 

• Daily working process review and discussion 

• People management Supervision of Operations 

• Coordination with buyer and LSPs for appropriate decisions to meet business requirements. 

• Ensure operational issues are registered and resolved or escalated to next level within time frame and most efficient possible manner. 

• Ensure accurate planning and end to end managements of all inbound shipments. 

• Support on ad hoc requirement and convert ideas into projects, Adherence to project’s SOP 

• Ensure that the SOPs are being followed and adhered to by members 

• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance 

• Ensure safe working practices and environment within the projects. 

• Participate in DESC quality policy and initiatives e.g. ISO accreditation. 

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. 

• Develop IKOs/KPIs with team members and monitor individual performance. 

• Manage the allocation of appropriate resources and commitment of staff to the achievement of projects objectives and targets. 

• Coordination and dealing with 3pls, Getting required services thru better planning 

• Transportation and routing of vehicles, Vehicle placement as per pick plan and tracking till delivery. 

• Operation managed as per project operating module and within budget to derive forecasted savings. 

Skills 

• Communication skills (English/Local Language), spoken and written • Leadership skills 

• operations knowledge is a must 

• Good Documentation skills – Document Screening, Archiving and retrieval 

• Good People management Skills 

• Soft skills