Job Description

The Engineering Manager will be responsible for:

Collaborating with the Talent team to efficiently acquire and retain human resources to support the team's mission, while taking ownership of the selection process

Cultivating an enjoyable and dynamic work environment, fostering a merit-based culture that is attracting top talent in the industry

Promoting a highly engaged and dedicated work atmosphere by implementing objective-setting and performance management procedures

Guiding and mentoring the team, providing appropriate training and development opportunities, and removing obstacles to enhance team performance

Establishing annual team objectives aligned with the overall departmental goals

Ensuring that the team is executing tasks in accordance with the departmental strategy and annual objectives

Developing, updating, and revising departmental Standard Operating Procedures (SOPs) with Director-level approval

Guaranteeing adherence to established processes and Service Level Agreements (SLAs) by the team

Addressing and resolving any gaps or issues within the team

Creating and managing procedures for handling customer issues, ensuring that the department is maintaining service and productivity standards

Collaborating with various functional areas within the Labs department to currently optimize Agile team performance and achieve product roadmap milestones

The Successful Applicant

• Bachelor's or Master's degree in Engineering or a related field with at least 10+ years experience professional experience
• Proven experience as an Engineering Manager or in a similar leadership role, with a track record of successfully leading engineering teams
• Strong technical background
• Excellent leadership and communication skills