Customer Success Senior Associate

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Join our dynamic team as a Customer Success Manager in Gurgaon, India. You will have the opportunity to grow and network with sales and business focused teams, gain exposure to the global derivative markets, and build relationships with industry participants. Your responsibilities include managing a local customer success team, improving processes, fostering client relationships, enhancing the customer experience, and resolving escalations. We are looking for someone with knowledge of financial markets, leadership skills, language fluency, and strong client services orientation. If you thrive in a fast-paced environment and have the ability to focus on details while multitasking, this role is for you.

What’s in it for you:

Opportunity for growth and network across a wide range of Sales and Business focused teams
Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
Building customer relationships with industry participants

Responsibilities

Day to day management and accountability of a local Customer Success team
Ownership of process management tasks for the Global Customer Success team
Foster a culture of continuous improvement and identify opportunities for process improvement
Establish and own relationships with clients – both new and existing, global and local
Proactively engaging with clients to improve their utilisation and demonstrate how they can maximize value from the product or service
Enhancing the customer experience; reviewing and recommending improvements, to continually exceed customer expectations
Lead customer presentations and demonstrations
Understand customer needs and develop plans to address them
Be the voice of the customer and the advocate for OSTTRA, collaborating with our Product Strategy, Business Development, Professional Services, Operations and Sales teams
Manage escalations and ensure that customer requests and complaints are resolved quickly and effectively
In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by their manager

What We’re Looking For:

A sound knowledge of financial markets and market participants
3 – 5 years in a related function with direct customer advocacy and engagement experience
Strong leadership skills with previous experience in managing people and ability to lead others, coaching and mentoring where needed
Experience with at least with one of the following OSTTRA business (Traiana, MarkitServ)
Fluency in English and 1 or more language
Good verbal, written, social and interpersonal skills
Strong client services orientation: listening, thinking, analytical skills and a high degree of empathy
Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details

The Location: Gurgaon - India (OSTTRA)

Set alert for similar jobsCustomer Success Senior Associate role in Gurgaon, India

Company

S&P Global

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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