Position title : Operational Excellence Senior Associate

Location : Gurgaon, India

Shift Timings : 12PM- 9 PM

Department overview:

Change Management is a department of Operational Excellence, which sits under Operations and Customer Services umbrella of OSTTRA (a S&P Global and Chicago Mercantile Exchange Group JV). This department is responsible for working on business transformation projects emanating from Operations and Customer Service & Success team. Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.

The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, process and tools. The team is responsible for conducting business process analysis, identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.

Operational excellence / business transformation professionals work in a fast-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with minimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.

Position summary:

Seeking a self-driven individual with strong problem-solving ability, logical and analytical bent of mind, who has experience of delivering business transformation projects. Candidate should have knowledge of Investment banking, financial services domain especially in the post trade side. Awareness of trade life cycles for asset classes like Rates & Credit would be beneficial.

Added to this, knowledge and working experience of implementing Operational excellence and business transformation principles like Lean, Six sigma, Kaizen, Agile etc would be an added advantage.

Exceptional communication skills, both verbal and written are a must.

The successful candidate will be part of the Change Management team (which is part of Operations Excellence) managing product led change within the OSTTRA's Rates and Credit Pillar for the Operations teams.

Duties & accountabilities:

• Analyse new project requirements with product and business analysis teams
• Review business requirements, functional requirements, JIRA stories and any other supporting materials
• Produce project assessments and estimates to review with Operations Management
• Partner with Operations and Application Support teams through project lifecycle
• Develop change plans to support project implementation
• Oversee and track task execution
• Define operational processes required to support functionality both pre and post go live
• Create process documentation and supporting material as required Oversee and track task execution
• Identify risks and produce mitigation plans where necessary

Business competencies:

Education and experience

• Bachelors/ Masters Degree in Engineering, Science, Computers or Management stream
• 7-8 years of financial services/ capital markets experience. Experience in post trade side will be a plus
• Prior Business Analysis (tech or business side) background is preferred
• Ability to partner with stakeholders across multiple teams and regions
• Ability to work independently with little guidance
• Strong analytical skills and ability to think laterally to provide innovative solutions to problems, understands the ‘why’
• Excellent communication skills with the ability to explain complex issues easily Highly organised with ability to plan and oversee execution of tasks
• Process oriented with a focus on operational efficiency
• Produce high standard of documentation
• Proficient in MS Office applications. Experience with Visio a plus.
• A positive can-do attitude and demonstrates a flexible approach when projects change direction at short notice
• Proactive and solutions-oriented problem solver
• Strong Operations background
• Knowledge of post trade workflows highly desired
• Commercial awareness
• Understanding of Osttra's commitment to providing exceptional customer service
• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
• Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.
• Experience of working in remote teams is preferred