What’s in it for you:

• Opportunity for growth and network across a wide range of Sales and Business focused teams
• Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
• Building customer relationships with industry participants

Responsibilities

• Establish and own the relationships with clients – both new and existing
• Proactively engaging with clients to improve their utilisation and demonstrate how they can maximize value from the product or service
• Enhancing the customer experience; reviewing and recommending improvements, to continually exceed customer expectations
• Lead customer presentations and demonstrations
• Understand customer needs and develop plans to address them
• Be the voice of the customer and the advocate for OSTTRA, collaborating with our Product Strategy, Business Development, Professional Services, Operations and Sales teams
• Manage escalations and ensure that customer requests and complaints are resolved quickly and effectively
• Proactively working with other members of the Customer Success team to help drive efficiencies in process management tasks
• Ownership and day to day responsibility of certain process management tasks for the whole Customer Success team (e.g. billing queries, due diligence requests)
• In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by their manager

What We’re Looking For:

• A sound knowledge of financial markets and market participants
• 1 - 2 years in a related function with direct customer advocacy and engagement experience
• Experience with at least with one of the following OSTTRA businesses (Traiana, MarkitServ)
• Experience in leading presentations for clients with proficiency in PowerPoint
• Fluency in English and 1 or more language
• Good verbal, written, social and interpersonal skills
• Strong client services orientation: listening, thinking, analytical skills and a high degree of empathy
• Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details