Job Description

Ensure the stability, functionality, and effectiveness of Pinnacle’s overall Core IT Support, Infrastructure, & Internal Applications

Job Duties

• Serve as the technical escalation for all Pinnacle IT team members
• Infrastructure
  • Manage and maintains Pinnacle's Servers, Storage, Switching, Routing, Firewalls, Security and Cloud Technology
  • Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
  • Define Pinnacle's backup and recovery strategy
• Service Desk
  • Ensure team provides constant support to customers with the appropriate level of urgency when resolving issues to ensure 100% customer satisfaction
• Applications
  • Ensure team provides constant support to customers with the appropriate level of urgency when resolving issues to ensure 100% customer satisfaction
  • Provide app specialist guidance on projects

Accountabilities 

• Ensure the stability, functionality, and effectiveness of Pinnacle’s overall Core IT Support, Infrastructure, & Internal Applications
• IT Customer Service
• Cyber Security

Required Qualifications

• Lead a team – Know when the team is going off the rails and course-correct the team.
• Familiar with Industry technology best practices (with a focus on reliability and technology).
• Proven ability to partner with and coach others, manage projects and change management activities, and support the implementation and evaluation of improvements resulting in real, positive, quantified impacts
• Proven ability to work as part of a high-functioning team in a fast-paced, dynamic environment while maintaining focus on priority activities
• Excellent written and verbal communication skills including the ability to drive cross-functional alignment and buy-in
• Understanding and experience with:
  • Windows Server
  • LAN/WAN(Meraki/Fortinet)
  • Backup/Recovery
  • PowerShell
  • Azure
  • Storage 3Par/Nimble
  • VMWare

Direct Reports

There are direct report to this role

Working Environment

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Working Environment

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit ,kneel, push ,stoop, crawl, twist, reach above the shoulder,  grasp, pull, bend repeatedly, climb stairs and ladders ,identify colors, hear with aid, see, write, count, read, speak, lift and carry up to 50 lbs., perceive depth, operate a motor vehicle and operate motor equipment.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computer and related equipment, calculator, special instrumentation, hand tools, power tools, air tools, telephone, and automobile.  Ability to wear proper personal protective equipment (PPE), including but not limited to, safety glasses, hardhat, reinforced toed shoes, coveralls, gloves, and ear plugs or muffs