JOB DESCRIPTION

OVERVIEW

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. 

The Dynamics 365 engineering team is growing the FastTrack program to keep up with the demand of our growing service. The program aims to support our customers in their implementation journey moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. Our focus is to help our customers achieve the business goals and end-user adoption that they envisioned during purchase.

We are looking for a Sr. Solution Architect with technical expertise and experience in the successful delivery of services in complex and challenging environments. 

Principal Solution Architects are professionals that deliver services to our customers and partners, in addition to achieving the customers’ target adoption goals.

What we offer:

• An environment that fosters continuous learning of new skills and technologies
• Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365
• Opportunity to work alongside the engineering team responsible for the design, development and release of Dynamics 365
• Opportunity to help shape the future product direction

RESPONSIBILITIES

• Own and deliver the customers’ FastTrack service customer and partner experience
• Provide architectural guidance and advice to proactively help customers avoid issues, while removing roadblocks
• Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, policies changed, and capturing data
• Evangelize the FastTrack Program to others inside Microsoft including field sales staff, technical support, engineering, Dynamics Partners, and most importantly to our customers

Key business metrics:

• Drive customer success and adoption
• Reduce time and cost to onboard
• Provide high quality data to help drive service improvement

QUALIFICATION

Required/Minimum Qualifications

• Deep understanding of Dynamics 365 Customer Engagement online technology including leadership roles within 5+ enterprise-level projects within enterprise/global accounts
• Demonstrable experience (8+ years) implementing (deep technical and functional) and supporting Dynamics 365 or competitive CRM solutions
• 8+ years of experience in systems development, and IT consulting or equivalent industry experience with Microsoft products

Preferred/Additional Qualifications (Optional, at HM discretion)

• Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners
• Strong knowledge and demonstrated technical proficiency in adjacent technologies including one or more of the following: Office 365, Power BI, Power Apps, Microsoft Azure, Azure Logic Apps, Flow, SQL, SSRS, AAD, etc. (certifications a plus)
• Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
• Strong problem-solving ability ranging from conceptualization to implementation
• Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
• Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action
• Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
• Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals
• Bachelor’s degree in software engineering, computer science or equivalent work experience
• Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results
• Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
• Program or Engineering management experience implementing cloud technologies
• Travel: Occasional travel is expected in this role

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter