Essential Functions/Major Responsibilities:

1. Communicate effectively with customers to maintain a working relationship in resolving past due invoices and customer issues.
2. Collect open invoices.
3. Continuously monitor customer accounts for delinquencies and potential bad debt.
4. Work with customer service to resolve all open issues with customers to facilitate collection.
5. Identify and facilitate resolution with peer and other company departments providing guidance on complex issues for problem resolution, including short-pays, credits, and fully open invoices, as well as in Electronic Data Interchange (EDI) transmissions, missing invoices/documentation, rate and accessorial disputes.
6. With higher approval, negotiate customer adjustments.
7. Prepare, update and maintain desktop procedure and SOX documentation and work with auditors to address and resolve any issues.
8. Work with external and internal auditors and timely complete audit requests.
9. Report monthly key metrics such as day's receivable outstanding that measure effectiveness and efficiency of the credit functions.
10. Process incoming wire transfer. Timely research of customer deductions and directly communicate via email, fax or phone with Customer Service Teams and Order Management personnel to resolve problems by either collecting balances due or initiating a review for potential credit memos.
11. Perform monthly and quarterly reconciliation of account receivables.
12. Perform miscellaneous job-related duties as assigned.

Qualifications:

• Education: BS/ BA degree required in accounting field or equivalent related training/experience  
• Experience: 0 to 2-year experience AR & Collection experience in a related environment
• Skills/Technical Requirements:  

Sound knowledge of accounting principles, internal control systems, SOX, and an understanding of manufacturing environment.

With working knowledge on ERP

Intermediate level in Microsoft Excel and Word software;

Ability to communicate effectively verbally and in writing; as well as to work with all levels of employees

Ability to independently anticipate, organize, prioritize and manage multiple priorities  

Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness