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Customer Success Manager

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Seeking a Customer Success Manager to provide technical expertise and support for Cohu data analytics products. Must be proficient at using DI-Core software products, delivering demonstrations and training to customers. Develop strong customer relationships, document real use cases, and resolve issues. Bachelor's or master's degree in engineering, 5+ years of technical experience, understanding of semiconductor market required. Strong communication and problem-solving skills. 50% travel expected.

RESPONSIBILITIES :

  • Provide technical expertise and support for Cohu data analytics products.
  • Interface with customers, sales, marketing and development teams to deliver high growth solutions to our customers.  Customer Success Manager acts as a communication bridge between the customer and DI-Core teams.
  • Must be able to communicate technical details of DI-Core products and value proposition to customers with a broad range of background such as Production, Senior Management, IT, data scientists and engineering.
  • Must be proficient at using DI-Core software products.  Delivers demonstration and training to the customers.  Knows the ins and outs of DI-Core products to assist customer in optimizing their usage.
  • Develop presentation, videos and tools to communicate the value of Cohu data analytics products to our customers.   Be able to document and promote real use cases of the DI-Core product providing value to the customer.
  • Develop strong and long-term customer relationships with frequent interaction and efficiently resolving issues.
  • Consistent on-site engagement with the customer to ensure usage of DI-Core products and gather feedback on customer experience with the tools.  Keep customers engaged and using DI-Core software products.
  • Seeks continuous improvement in own job processes
  • Provide accurate and high quality reporting and presentations
  • Well organized, strong engineering problem solving skill

REQUIREMENTS & QUALIFICATIONS :

  • A bachelor or master’s degree in engineering science discipline
  • 5+ years of technical experience in data analytics or semiconductor markets
  • Understanding of semiconductor market and high-volume manufacturing
  • Previous experience in engineering, technical support, applications, sales, business development or field service engineering role.
  • Knowledge of Cohu handler products preferred
  • Proven experience working directly with customers
  • Leadership and change management skills to drive Cohu data analytic strategies
  • Team player with good working attitude and interpersonal skills
  • Experience working with global teams and remote manager
  • Self-motivated and independently make decisions or set priorities
  • Strong written and spoken English communication skills
  • Efficient with MS (Power Point, Excel, Project, Word)
  • Ability to develop and present power point presentation to customers
  • Customer related travel estimated 50% of work days
  • Flexibility to travel domestically and internationally as required 
Set alert for similar jobsCustomer Success Manager role in Baguio, Philippines or Province of Pampanga, Philippines
Cohu, Inc. Logo

Company

Cohu, Inc.

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Baguio, Camarines Norte, Philippines

Province of Pampanga, Central Luzon, Philippines

Qualification

Bachelor or Master

Applicants

Be an early applicant

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