Roles and Responsibilities

• Responsible for setting up the salesforce infra for the organization.
• Primary focus will be custom Salesforce development and integration with third-party services including zendesk, hubspot and other third party services.
• Work with internal stakeholders and CRM Operations team to create, maintain, and distribute performance dashboards for KPIs, measurable through Salesforce, including pipeline management,user task and sales engagement metrics.
• Participate in cross-functional teams that address issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce optimization.
• Own the communication, deployment, and training related to platform changes, and new features to stakeholders.
• Partner with internal stakeholders to understand current business processes, identify gaps between current processes and enterprise processes, define solutions to address gaps, document business requirements, and articulate associated business value.