DUTIES AND RESPONSIBILITIES

• Plan, design, develop, and document (within a specified deadline) new feature functionality for our software applications per customer or internal specifications (using commonly used Salesforce technologies such as Apex, Visualforce, Lightning, LWC, force.com)
• Perform hands-on prototyping, proof-of-concepts, and process design and development tasks as required in support of current and new projects in Salesforce domain.
• Administering, Developing, and implementing Salesforce solutions.
• Identifying opportunities to improve current processes.
• Creating and managing custom objects, field, formulas, reports and dashboards.
• Developing connections/integrations with other systems.
• Managing a Salesforce Sales and Service Cloud instance.
• Ensure that technical documentation is created and updated for the operational and technical support of the CRM applications.
• Play well with others as a critical team player in a small engineering team with a well-described product backlog and be comfortable with various SDLC methodologies and practices.
• Learn and understand the end-to-end business processes to ensure delivered solutions solve root cause and meet customer requirements.
• Adhere to the systems development life cycle procedures and process for development.

QUALIFICATIONS:

To perform this job successfully, an individual must meet expectations of each essential duty. The requirements listed below are representative of the knowledge, skills and abilities required.

EDUCATION:

• Bachelor's degree in computer science/engineering 

EXPERIENCE:

• 6+ years of Salesforce/Force.com development and customization experience.
• Experience on Sales Cloud and Service Cloud is mandatory.
• Experience on Field Service and Salesforce CPQ is preferrable.
• Software engineering skills with Force.com; proficient in Apex, Visual Force, SOQL, Unit Testing and LWC.
• Strong experience with Lightning.
• Experience with web services (REST & SOAP, JSON & XML, etc.) development and use.
• Proven ability to independently perform development, testing, implementation, documenting and updating as it relates to CRM projects.
• Good knowledge and understanding of database design and structure.
• Strong verbal and written communication and presentation skills
• High capacity and aptitude for learning new technologies as needed.
• Proactively identifying and mitigating risks.
• Planning beyond the delivery of the project.
• Able to articulate technical and complex concepts to multiple audiences.

TECHNICAL KNOWLEDGE AND/OR ABILITIES

• Salesforce Certified Platform Developer I, II.
• Working experience on Salesforce Sales, Service Cloud
• Experience with CI/CD.
• Experience with Salesforce CPQ is preferred.
• Experience on Field Service and Salesforce CPQ is preferrable.
• Dell Boomi experience is a great plus.