Director, CIS Performance Excellence
Thermo Fisher Scientific
Bengaluru, Karnataka, India
A day in the Life: Develops and maintains CIS’s global location strategy, CoE standards, and shapes various best practices that can be adopted by all Global IT Leads CIS’s India organization of 120+ technical staff responsible for supporting various CIS functions Drives the proliferation of CIS culture by mentoring, coaching and developing people managers and individual contributors, cultivating cross-functional and cross-cultural relationships, and recruiting and developing a diverse set of individuals. Represent CIS as an active participant on the Bangalore COE Leadership Team, ensuring CIS is positioned as One Team and all colleagues feel engaged and supported. Partner closely with India HR and Talent Acquisition teams to reduce barriers to identify, recruit and retain top talent. Drive CIS’ global Center of Excellence (COE) strategy to ensure consistency in culture and representation across all CIS Hubs. Define and implement the global strategy for Practical Process Improvement (PPI) to increase CIS’ operational productivity and reinforce emphasis on automation opportunities. Collaborate with Asia Pacific region leaders as part of the CIS Service Delivery program to capture customer feedback, improve financial visibility and align on critical priorities Keys to Success: Transparency in services, SLAs, big wins, and opportunities for improvement Active CIS representation within Bangalore COE Leadership Team Close alignment with global and local teams to drive alignment of core business processes, automation opportunities and cultural emphasis Regular communication to IT functions supporting their India-based operations, global functional leaders, Bangalore COE Leadership Team and CIS Senior Leadership team Full representation for Asia Pacific region as part of CIS Service Delivery program Education Degree in computer science, systems engineering or related field. Equivalent work experience is accepted Experience Experience building consensus and alignment across a global company, including with senior leadership, peers, your team and matrix management. Knowledge in recruiting, hiring and retaining talent in India. Well respected by peers, subordinates and leadership. Outstanding intercultural awareness of the challenges associated with international business and the ability to champion positive intercultural relationships Knowledge, Skills, Abilities Strong leadership skills, including experience leading people in sophisticated environments. Highly motivated with a high level of initiative and collaborative and willing outlook. Ability to communicate and lead in a matrix organization remotely. Strong verbal, written and interpersonal communication skills. Strategic problem solver; ability to communicate the vison and structure of the program in alignment regional cultural principles. Self-starter; organized; detail-oriented; motivated to set personal and program goals and proactively supervise performance against goals and initiatives. Strong project and relationship leadership skills with the ability to prioritize effectively. Ability to work with both technical and non-technical audiences across the business.
