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Client Onboarding_Team Leader

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Manage expectations, deadlines, and documentation. Ensure client satisfaction and internal communication. Resolve issues and identify risks. Excellent problem solving and communication skills. Knowledge of Microsoft Suite and project management.

Job Responsibilities:

  • Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
  • Exhibit ownership of on-boarding experience and client satisfaction
  • Ownership of internal communication and status updates
  • Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
  • Demonstrate creative problem solving and solid judgment/decision making
  • Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
  • Diligent awareness of risks in our processes in a timely manner
  • Ownership, escalation and resolution of risk issues when they occur in a timely manner
  • Manage activities with internal clients and business partners
  • Recording observations & escalate wherever necessary
  • Identifying items which needs Remediation & Amendments.
  • Identifying gaps/exceptions and recommending possible solutions.
  • Reporting/MIS
  • Project Management.

Required Qualifications, Skills and Capabilities:

  • Graduates with minimum of 5 years of experience.
  • Demonstrated problem solving ability through interaction with internal  and business partners
  • Exceptional verbal and written communications skills. Communication is paramount.
  • Ability to independently manage conflict and mobilize internal resources to resolve issues
  • Excellent logical, analytical skills and attention to detail
  • Knowledge of Microsoft Suite of products
  • Knowledge of TS & CB Products and Operations will be an added advantage.
Set alert for similar jobsClient Onboarding_Team Leader role in Bengaluru, India
JPMorgan Chase & Co. Logo

Company

JPMorgan Chase & Co.

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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