Job Responsibilities:

• Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
• Exhibit ownership of on-boarding experience and client satisfaction
• Ownership of internal communication and status updates
• Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
• Demonstrate creative problem solving and solid judgment/decision making
• Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
• Diligent awareness of risks in our processes in a timely manner
• Ownership, escalation and resolution of risk issues when they occur in a timely manner
• Manage activities with internal clients and business partners
• Recording observations & escalate wherever necessary
• Identifying items which needs Remediation & Amendments.
• Identifying gaps/exceptions and recommending possible solutions.
• Reporting/MIS
• Project Management.

Required Qualifications, Skills and Capabilities:

• Graduates with minimum of 5 years of experience.
• Demonstrated problem solving ability through interaction with internal  and business partners
• Exceptional verbal and written communications skills. Communication is paramount.
• Ability to independently manage conflict and mobilize internal resources to resolve issues
• Excellent logical, analytical skills and attention to detail
• Knowledge of Microsoft Suite of products
• Knowledge of TS & CB Products and Operations will be an added advantage.