Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, comparing and analyzing client profiles across all lines of business and quality assurance.  This team will also produce metrics around the work they perform.  

If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase.

Your responsibility as a KYC Analyst is to ensure day to day reviews of KYC Operations Analyst and to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.  

You must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. The KYC Analyst must proactively and strategically improve processes.

Job Responsibilities:

• Understanding and implementation of KYC standards, guidelines, policies and procedures
• Effectively address any issues that might be escalated by either internal or external customers
• Identify special training needs that may benefit team members to increase team efficiency and quality
• Proactively highlight potential issues to management 
• Drive Process improvements and implement process changes as necessary
• Identify root causes, understand connections and implications and evaluate alternatives
• Make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Be flexible to multi task and effectively manage priorities across the wider function

 Required Qualifications, Skills and Capabilities :

• Minimum Requirement of Bachelor’s Degree
• 3-5 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management 
• Strong relationship building skills to influence/negotiate desired outcomes
• Ability to deep-dive and investigate issues to see a successful resolution 
• Experience with the build out and execution of a new team or procedures
• Ability to identify risks and issues and successfully navigate through to completion
• Possess strong computer skills:  Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
• Self-reliance and willingness to "own" problems and creatively find solutions
• Strong interpersonal and verbal/written communication skills 
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment