Job Description

Fund Services Operations continues to support the expansion and strong growth of our business across the region. Through material investment in data analytics, platform re-engineering, visualization methods and ‘skills of the future’ training, the traditional ‘operating model’ is being fundamentally re-written to better service our client’s growth requirements.

Our workforce is equipped with new market-leading platform capabilities and tools to continuously re-design the environment in which it operates. We are seeking a stand-out leadership candidate to be part of the team at the forefront of this growth and transformation journey. The successful candidate will work with the Fund Services operations leadership team to enhance our operational capabilities, contribute to operational service delivery to our clients and execute on our strategic priorities and programs.

Reporting to the Head of Fund Services Operations the successful candidate will work closely with the Europe Middle East Africa Fund Services operations leadership team & partner with regional and global functions.

Your responsibilities will include:

• Demonstrating Operations’ ongoing commitment to firm-level strategic priorities through management and oversight of assigned work-stream
• Operational Leadership role with ownership for functional teams supporting the Fund Services product delivery ensure the execution of a risk based oversight model
• Development and execution of metrics and management reporting for ongoing operations, status of initiatives and any potential outstanding issues
• Collaborate in cross functional teams to identify and resolve key business issues by working with key partners across Technology, Operations, Finance & Business Management and other front office teams
• Building a network of partners to champion the narrative, and influence cross-functional teams at varying leadership levels to execution and delivery
• Represent Operations and the organization in facing off to regulators, clients, and prospects
• Client facing operational leadership role to ensure that service delivery standards are continuously met and are in alignment with the terms of the client service level agreement
• Driving people and engagement initiatives
• Developing a robust, consistent storyline to engage our diverse and inclusive workforce
• Challenging the status quo to help move the organization forward by leading “change control” as requirements and priorities through planning and execution

 To be successful you will need:

• 15+ years’ experience in financial services with excellent people management and client relationship skills
• Proven organizational leadership capabilities with a strong emphasis on client satisfaction, culture, risk, and governance
• A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do
• A willingness to coach others, and to be coached – and to constructively challenge the status quo
• Experience in successfully dealing with clients, stakeholders & senior management expectations