Job Description:

In the frame of Quality Customer Services in India (AISQ), the Quality Manager is in charge to
support Digital Services perimeter (AISD) in securing that produced deliverables and services are
compliant with company & customer requirements, safety & security regulations and any others
applicable international standards and regulations cascaded via the Business Management System and
in line with SD objectives.
She/He is setting the Quality Management System for AISD, promoting adherence to Airbus Business
Processes and adapting continuously with pragmatism Quality Standards to the AISD department
while maintaining strong connections with IM Quality (AIDG) & Central Quality Customer Services
(QBS).
Main activities:
- Practical Problem Solving & Root Cause Analysis activity: awarenesses, facilitation and follow-up in
terms of effectiveness to support in-built quality,
- Process awareness to local operators (especially on applicable Doc Referential)
- Process improvements: act as local Business Quality Manager to reinforce process knowledge and
adherence for AISD team, to provide feedback to Central teams, to capture required process evolutions
via Lessons Learnt and to coordinate with IM local teams the process interfaces,
- Process surveillance: contribution to SD global surveillance plan (interviews, spot checks, audit
support, M1068 Process adherence deployment)
- Contribute to SD Quality Plan execution and SD Quality Reviews organization
- Ensure operational Quality of the deliverables.
Examples of deliverables:
- Operational Surveillance performed and identified gaps analyzed
- Quality or Process Awareness provided
- Practical Problem Solving closed
- Process Referential created or updated according to Operational feedback

Worker Sub-Type: Regular
Time Type: Full time
Primary Location: Bangalore
Primary Job Posting Location: Bangalore
Additional Locations: N/A
Additional Job Posting Locations: N/A
Scheduled weekly Hours: TBD

Work shift: Full Time India

SKILLS:
Required skills:
● Problem Solving tools: PPS (Practical Problem Solving), 8D/9S methodologies, Ishikawa, 5
Whys, Plan-Do-Check-Act.
● Business Management System including Process management knowledge & experience,
Quality Management System
● Quality standard & AOS (Airbus Operational System) knowledge
● Knowledge & experience of software quality standards and practices.
● Qualifications / certifications like ISTQB (https://www.istqb.org/) or equivalent.
● Work Experience: Experience required in Industry: Software Product Development ideally or
Aerospace. Alternatively, experience in Manufacturing Product Quality assurance,or testing
can be considered.
● Soft Skills: Strong communication and interpersonal skills with robust ability to influence and
convince. Team player, analytical skills, rigorous approach, ability to think ahead and
anticipate, Relentless Improvement mindset, capacity to learn fast & to understand the
ecosystem around. Autonomous and well organized to handle several topics in parallel and
manage priorities.

Optional skills:
● Knowledge of Software (Digital Solutions) development
● Knowledge of Agile / SAFe methodologies would be a plus
● Google suite environment knowledge
Education:
● Education: Educated to Bachelor’s or Master degree level (or equivalent) in Engineering or IT
Systems.
Language:
Fluent English
Hindi / French would be a plus