Description

Job Requirements 
 

The Technical Advisory Group (TAG) at Phenom is responsible for enabling our sales and account management teams to meet their organizational mandates. This team is responsible for providing technical subject matter expertise and best practices on custom solutions at the product and platform layers. This team also owns the technical governance related to all external integrations of the Phenom platform.

The Technical Advisor (TA) will work closely with prospects, customers and internal teams to support pre-sales activities and to ensure that the customer’s technical requirements are addressed. The role calls for an individual who is part Technologist, part Solutions Architect and part functional consultant. As the TA, you will own all facets of solutioning - including planning, elicitation, scoping, requirements gathering, communication, identifying potential risks and ultimately facilitating the success of the deal.

Key Responsibilities

The Technical Advisor provides strategic advice and tactical support to drive both direct and indirect sales. You will be the primary SME for a set of pre-sales consults during solicitation of the Talent Experience Management (TXM) platform with prospective customers. During this phase, you are expected to provide information and guidance to prospects on Phenom’s capabilities, integration and data requirements to drive value realization & adoption of the product, understand their problem statement/key business drivers and provide necessary recommendations & solution options.

Other Responsibilities include but not limited to:

• Creating, defining & driving scope, solutioning and estimation, thereby driving the statement of work activities.
• Facilitating smooth handoffs between sales to services teams on solution delivery and clear articulation of in-scope and out-of-scope requirements.
• You will also be involved in training and mentoring Phenom & Partner implementation resources on the latest product/engineering roll out from an implementation/integrations stand point
• You will internally liaise with appropriate product and engineering teams for proof of concept/ create solution prototypes to ensure proposed solution(s) not only meets the customer’s needs but also aligns with the Product/Engineering roadmap & feasibility.
• Gain general understanding of Phenom’s data security, governance and retention policies across the platform as it pertains specifically to GDPR/Privacy regulations.
• Research/develop world class technical artifacts and documentation best practices such as Integration Playbooks, Integrated Solutions Documents, Functional requirements & specifications, proof of concepts, wireframes etc.
• Research and analyze competitors’ product offerings and solution capabilities to assess Phenom’s own technical maturity from an Implementation point of view and prepare to offer workable solutions as alternatives.
• Participate in Vendor workshops for assessing integration and implementation capabilities to drive partnerships serving mutual interests.

Work Experience 
 

• 5+ years of hands-on technical consulting experience including designing/estimating and prototyping solutions for enterprise environments (SaaS is preferred).
• Hands-on technical experience in integrations/data migrations/product provisioning etc.
• Understanding of Java/Web/Middleware technologies. You are not expected to write code, but you need to understand the technical requirements and decipher complex technical problems.
• Understanding of common web technologies, SaaS platform & architecture, Content Management systems and a working knowledge of HTML, XML, API, JavaScript, CSS, APIs (REST and SOAP), Authentication methods like Basic/OAuth2.0 etc.
• Strong understanding of software development methodologies, infrastructure architecture, and data management principles
• Knowledge of Project Management Methodology and Software Development Life Cycles including Agile and Waterfall
• Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences
• Ability to plan, organize, prioritize, and deliver multiple projects simultaneously.
• Experience with PaaS (Platform as a Service) is a plus
• Experience in Talent Acquisition/Human Resources technology is a huge asset