Job description

Lenskart.com is seeking a passionate Tele/Chat Sales Representative who truly puts our customers at the center of everything they do. In this role, you will play a pivotal part in generating sales for our company while prioritizing the establishment and maintenance of exceptional customer relationships. We are looking for an enthusiastic individual who possesses excellent communication skills and a natural ability to connect with people. As an effective sales representative, you will excel in presenting our products or services over the phone, addressing any concerns or inquiries, and resolving customer issues promptly.

🗓️ Interview Days: Monday to Friday
🕰️ Time: 11 am to 2 pm
📍Interview Location: Lenskart.com, 3rd floor, 54, Sector 44, Gurugram, Haryana, 122003(https://goo.gl/maps/d3GbymfKkQ4eViQZA)

Job requirements

Offer prompt, courteous assistance and have meaningful conversations with potential customers via various communication channels, including phone, email, live chat, and social media, actively understanding their needs and providing relevant information about our products or services.

Provide guidance and support to customers on how to use our products effectively. Offer troubleshooting assistance for any technical difficulties they may encounter.

Drive sales and close deals: Utilize effective sales techniques to persuade customers and close sales deals, meeting or exceeding assigned sales targets. Demonstrate product knowledge and highlight the value and benefits to customers.

Foster customer relationships: Build and maintain strong customer relationships by providing personalized assistance and exceptional service. Address customer queries, concerns, and complaints promptly and professionally, ensuring customer satisfaction and loyalty.

Stay updated on customer service best practices and company policies. Utilize available resources and training materials to enhance your customer assistance skills.

Effective communication: Communicate clearly and effectively to convey product information, pricing, promotions, and any relevant updates to customers. Listen actively to customer feedback and adapt communication style to best serve their needs.

Your objective is to not only drive business growth but also to ensure an outstanding customer experience that keeps our customers coming back for more.

Requirements

Excellent verbal and written communication skills.

The candidate should be flexible with working hours, including weekends or evenings.

Empathetic and patient approach to handling customer inquiries and understanding the needs of the customer.

Strong problem-solving abilities and a proactive attitude towards customer satisfaction.

Ability to multitask and work efficiently in a fast-paced environment.

Prior experience in sales or related roles is a plus.

What we offer

Competitive compensation package and Unlimited Incentives

Training and professional development to enhance sales skills, product knowledge, and customer service expertise.

Performance recognition and rewards

Career advancement opportunities and internal movement opportunities

Collaborative and inclusive work environment

Employee discounts and perks

Performance based WFH flexibility

Join our team as a Fashion Assistance Specialist and play a vital role in delivering exceptional customer support. Together, we will cultivate lasting customer relationships and foster brand loyalty. Be part of our commitment to providing outstanding service and make a meaningful impact on our customers' experience.

Location

Gurugram, Haryana