Product Manager

You must Sign In before continuing to the company website to apply.

JOB DESCRIPTION

About Springworks

At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.

But what sets us apart? Let us introduce you to our exciting product stack:

SpringVerify: Our B2B background verification platform
EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
Trivia: Fun remote team-building! Real-time games for strong bonds.
SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
SpringRecruit: Find talent effortlessly! Free applicant tracking system.
Albus: AI-powered workplace search and knowledge bot for companies

Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!

Role Overview
We are looking for an experienced and dynamic Product Manager who is passionate about building products that will solve productivity in the workplace. They will be joining a very fast-paced engineering team that focuses on agile development. Their day-to-day collaboration would be with other product managers, the engineering and design teams. Our product culture encourages experimentation, shipping fast and learning sooner. This position will require high ownership and user empathy while managing accounts.

Responsibilities

Owning product scoping, timely feature development and analyzing the success of deployed features
Drafting PRDs describing business cases, high-level use cases, technical requirements, success metrics, and ROI
Managing in-app notifications with Customer.io - this involves running trigger-based campaigns, promotional notifications and more
Review analytics daily to understand product growth, churn, utility, usage and doing RCA when anomalies are seen in trends
Conducting user interviews, segmenting users and managing accounts to understand pain points and qualify them for product development
Run competitor analyses, review their product flows and experiences and take inspiration to improve our product
Designing low-fidelity wireframes, sketching out user flows and defining specs for designers
Reviewing designs, grooming them for the engineering team and ensuring product is ready to go for development
Work closely with engineering teams to deliver quick time-to-market and optimal resources
Leveraging new AI technologies and understanding their significance on our product to improve the user experience of our ICP
Collaborating with our machine learning and research team to identify improvements in the quality of workplace search results

In 1 Month you will:

Understand the product culture - product development, tech development, release cadency, etc.
Review all product features, user journeys, emails, product copy, etc. and identify improvements
Learn how to use Mixpanel and Customer.io for the context of Albus (prior experience is a plus)
Ship small features and improvements to old features: draft PRD from scratch, work with the design team and send to the engineering team

In 3 months you will:

Scope out larger features and work elaborately with designers and engineers
Ownership over features and platforms
Manage Customer.io campaigns and review them in a regular cadence for optimizations
Identify gaps in product and user experience
Build relationships with users

In 6 months you will:

Conduct user interviews and identify + qualify product features
Identify user pain points that can translate to product features
Explore growth opportunities
Maintain product backlog
Roadmapping, forecasting, etc. for a specific pod - platform, feature, integrations, etc.

Requirements

Minimum 4 years of experience in end to end product management.
Experience in building products, shipping features and working with agile teams
Experience in B2B SaaS PM is a plus
Understanding core principles of Product including but not limited to personas, JBTDs, KPIs, acceptance criteria and scoping out MVPs
Strong communication to write product copy and collaborate with the marketing, design and engineering teams
Solid technical background with understanding and/or hands-on experience in software development, AI and LLMs is a plus

About Company / Benefits

Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000.
We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe with our Health Insurance of 4 lahks per year. Unlimited free virtual doctor consultations with various specialties. Covers self + children + spouse.
Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights.
Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off.
Learning & Growth budget of ($300) the annual bonus of Rs. 10,000 on hitting learning targets
Company outings to celebrate success together
Reimbursement for a workation trip up to Rs 25,000 per year
Lifestyle Allowance & Internet Reimbursement up to Rs 2000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.

Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!

Know more about Springworks:

Life at Springworks: https://www.springworks.in/blog/category/life-at-springworks/
Glassdoor Reviews: https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
More about Asynchronous Communication: https://www.springworks.in/blog/asynchronous-communication-remote-work/

Set alert for similar jobsProduct Manager role in Santa Monica, United States

Company

Springworks

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 years

Related Jobs

Customer Success Manager - North America

Springworks

Santa Monica, California, United States

Posted: a year ago

JOB DESCRIPTION Job Description About Springworks At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.   But what sets us apart? Let us introduce you to our exciting product stack: SpringVerify: Our B2B background verification platform EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work. Trivia: Fun remote team-building! Real-time games for strong bonds. SpringRole: Future-proof profiles! Blockchain-backed skill showcase. SpringRecruit: Find talent effortlessly! Free applicant tracking system. Albus: AI-powered workplace search and knowledge bot for companies   Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!   Role Overview We are searching for communicative candidates who are proactive and passionate about our products and the clients we serve. Customer Success Managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. As a Customer Success Manager, you will be responsible for managing and growing the company's relationships with clients. You will be the primary point of contact for these clients and will be responsible for developing and executing account strategies to drive growth and achieve revenue targets. To be successful as a Customer Success Manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided. Responsibilities Develop and maintain strong relationships with key clients. Identify opportunities for upselling and cross-selling our SAAS products and services to existing clients. Act as the primary point of contact for assigned accounts, addressing any issues or concerns, and providing timely and effective solutions. Collaborate with the sales, marketing, and product teams to develop and execute account strategies that drive revenue growth and customer retention. Understand the client's business and industry to identify opportunities for growth. Analyze sales data and trends to form account strategies and forecast and track account metrics. Negotiate contracts and pricing with clients. Ensure timely resolution of concerns and issues. Attend industry events, conferences, and networking opportunities to build relationships and promote Springworks' products and services.   In 1 Month you will: Fully understand our products, services, policies, and systems. Familiarize with CRM and other necessary software. Be introduced to key accounts, understand their business needs and goals. Start building relationships with the key stakeholders of each client. In 3 Months you will: Develop strong client relationships and begin to independently handle client issues. Consistently meet assigned quotas and objectives. Begin to identify opportunities for upselling and cross-selling within current client base. Understand industry trends and competitor activities.   In 6 Months you will: Successfully meet and exceed sales targets. Be fully capable of independently managing client accounts and resolving issues. Develop strategies for retention and growth within current client base. Start mentoring new account managers, if applicable.   Customer Success Manager KPI’s Customer Retention Rate: A critical KPI for any Account Manager, this measures the percentage of clients that continue to use your service over a given period of time. A high retention rate signals good client satisfaction. Net Promoter Score (NPS): This metric is used to gauge customer satisfaction and loyalty by asking clients how likely they are to recommend the company to others. Average Revenue Per Account (ARPA): This metric reflects the revenue generated per account on average over a specific period. It helps measure the effectiveness of upselling and cross-selling efforts. Customer Lifetime Value (CLTV): This metric forecasts the total revenue a business can reasonably expect from a single customer account. Customer Churn Rate: The churn rate is the percentage of clients who stop using your product during a given period. A low churn rate indicates good customer loyalty and effective account management. Expansion Revenue Rate: This KPI measures the percentage of revenue from existing customers due to upselling, cross-selling, or offering additional services. Response and Resolution Time: This measures how quickly an Account Manager responds to and resolves client issues. Requirements 2+ years of experience in key customer success  or sales. Proven experience in SAAS account management or sales, preferably in a B2B environment. Strong understanding of SAAS products, services, and industry trends. Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong communication, negotiation, presentation and interpersonal skills. Ability to work independently and collaboratively in a team environment. Proficiency in Microsoft Office and CRM software. NOTE  - This role will follow North America Zone shift (10.00 pm IST onwards)   About Company / Benefits Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000. We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe! Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights. Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off. Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes. We'll reimburse your workation trips, turning your travel dreams into reality. We've got your lifestyle covered. Treat yourself with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we'll reimburse your internet expenses so you can stay connected wherever you go!   Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!   Know more about Springworks: Life at Springworks:  https://www.springworks.in/blog/category/life-at-springworks/  Glassdoor Reviews:  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm More about Asynchronous Communication:  https://www.springworks.in/blog/asynchronous-communication-remote-work/

Customer Success Specialist - North America

Springworks

Santa Monica, California, United States

Posted: a year ago

Job Description About Springworks At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years. But what sets us apart? Let us introduce you to our exciting product stack:   SpringVerify: Our B2B background verification platform EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work. Trivia: Fun remote team-building! Real-time games for strong bonds. SpringRole: Future-proof profiles! Blockchain-backed skill showcase. SpringRecruit: Find talent effortlessly! Free applicant tracking system. Albus: AI-powered workplace search and knowledge bot for companies Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary! Role Overview As a Customer Success Specialist you will work with our Operations team to leverage our data to drive conversion improvements and provide key data-driven insights. We are looking for enthusiaticand goal oriented candidates who are looking to drive a tonne of impact in early-stage start-ups and are excited about seeing their insights translate into actions quickly! The person will be handling all our products. Responsibilities Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period Provide product training to enable the customers to realize the potential Identify product usage gaps and provide actionable solutions to the clients Build value-based relationships with clients and create winners Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach Identify opportunities of upselling and cross-selling along with the Account Managers Identify appropriate business use cases where it can be deployed Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders Working cross-functionally with business teams to ensure development and implementation of programs as per timelines. Optimize existing processes within the company and actively enhance all Customer Success initiatives   In 1 month you will: Learn about the Springworks’s products and services. This includes understanding the features, benefits, and use cases for each product. Meet with existing customers to understand their needs. This will help you to identify opportunities to help them get more value from your products or services. Start building relationships with potential customers. This includes attending industry events, networking, and reaching out to prospects. Develop a plan to onboard new customers. This will ensure that new customers are set up for success with your products or services.   In 2 months you will: Start providing customer support. This includes answering questions, resolving issues, and providing training. Close your first deal. This will help you to build your confidence and demonstrate your value to the company. Start developing a pipeline of potential customers. This will help you to ensure that you have a steady stream of new business.   In 3 months you will: Become a subject matter expert on all of the products. Close your first major deal. This will demonstrate your ability to close large deals and help you to achieve your career goals. Requirements 1 to 3 years of work experience in a Customer Success role (preferably in a B2B SaaS or Tech Product based company) A highly organized & responsive person who can multi-task with efficiency Experience in defining requirements and using data and metrics to draw business insights Exemplary written and verbal communication skills to work along with Global Customers Has an exceptional ability to communicate and foster positive business relationships Deep understanding of customers concerns and thoughts regarding the use of products Displays a true passion for customers and for Customer Success Knowledge of product integrations, API documents would be appreciated NOTE - This role will follow North America Zone shift (10.00 pm onwards) About Company / Benefits Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000. We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe! Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights. Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off. Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes. We'll reimburse your workation trips, turning your travel dreams into reality. We've got your lifestyle covered. Treat yourself with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we'll reimburse your internet expenses so you can stay connected wherever you go!   Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!   Know more about Springworks: Life at Springworks:  https://www.springworks.in/blog/category/life-at-springworks/ Glassdoor Reviews:  https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm More about Asynchronous Communication:  https://www.springworks.in/blog/asynchronous-communication-remote-work/

Customer Success Specialist - North America

Springworks

Santa Monica, California, United States

Posted: a year ago

Job Description About Springworks At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.   But what sets us apart? Let us introduce you to our exciting product stack: SpringVerify: Our B2B background verification platform EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work. Trivia: Fun remote team-building! Real-time games for strong bonds. SpringRole: Future-proof profiles! Blockchain-backed skill showcase. SpringRecruit: Find talent effortlessly! Free applicant tracking system. Albus: AI-powered workplace search and knowledge bot for companies Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!   Role Overview As a Customer Success Specialist you will work with our Operations team to leverage our data to drive conversion improvements and provide key data-driven insights. We are looking for enthusiaticand goal oriented candidates who are looking to drive a tonne of impact in early-stage start-ups and are excited about seeing their insights translate into actions quickly! The person will be handling all our products. Responsibilities Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period Provide product training to enable the customers to realize the potential Identify product usage gaps and provide actionable solutions to the clients Build value-based relationships with clients and create winners Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach Identify opportunities of upselling and cross-selling along with the Account Managers Identify appropriate business use cases where it can be deployed Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders Working cross-functionally with business teams to ensure development and implementation of programs as per timelines. Optimize existing processes within the company and actively enhance all Customer Success initiatives   In 1 month you will: Learn about the Springworks’s products and services. This includes understanding the features, benefits, and use cases for each product. Meet with existing customers to understand their needs. This will help you to identify opportunities to help them get more value from your products or services. Start building relationships with potential customers. This includes attending industry events, networking, and reaching out to prospects. Develop a plan to onboard new customers. This will ensure that new customers are set up for success with your products or services.   In 2 months you will: Start providing customer support. This includes answering questions, resolving issues, and providing training. Close your first deal. This will help you to build your confidence and demonstrate your value to the company. Start developing a pipeline of potential customers. This will help you to ensure that you have a steady stream of new business.   In 3 months you will: Become a subject matter expert on all of the products. Close your first major deal. This will demonstrate your ability to close large deals and help you to achieve your career goals. Requirements 1 to 3 years of work experience in a Customer Success role (preferably in a B2B SaaS or Tech Product based company) A highly organized & responsive person who can multi-task with efficiency Experience in defining requirements and using data and metrics to draw business insights Exemplary written and verbal communication skills to work along with Global Customers Has an exceptional ability to communicate and foster positive business relationships Deep understanding of customers concerns and thoughts regarding the use of products Displays a true passion for customers and for Customer Success Knowledge of product integrations, API documents would be appreciated NOTE - This role will follow North America Zone shift (10.00 pm onwards) About Company / Benefits

Principal Technical Product Manager – CUDA

NVIDIA

Santa Clara, California, United States

Posted: a year ago

What you will be doing: Product Definition and Architecture – Co-own NVIDIA’s strategy for positioning Grace-Hopper across Industries, and Eco-systems working very closely with other Technical Architects, Research, and Engineering Teams. Strategy – Influence and participate in active discussion with Executive-Staff and Senior VPs, paving the path for the NVIDIA Grace-Hopper story. Product Launches – Define the go-to-market strategy and contribute to the cross-functional implementation of the plan across Marketing, PR (Press Release), Sales, etc. Asset Creation – Work with marketing to define positioning that enables the creation of technical content, including blog posts, webinars, developer tutorials, and other product value proposition tools. You will need strong collaboration and communication skills along with a solid understanding of how technical decisions impact both NVIDIA and customer business. What we need to see: Master’s degree in computer science, Electrical Engineer, Applied Mathematics, or related engineering field (Ph.D. preferred) or equivalent experience Experience and familiarity with scientific computing and AI (Artificial Intelligence) applications 6+ years’ experience developing/architecting software, libraries, and SDKs (software development kits) Additional 5+ years’ experience working as a Technical Product Manager in a Technology Company World-class communication skills with a proven ability to articulate a value proposition to technical and non-technical audiences.   Ways To Stand Out from the Crowd: Experience Developing/Architecting System Software Experience developing/architecting parallel, heterogeneous and/or large-scale software Deep understanding of system software & networking Background with CUDA or GPU computing

Senior Product Operations Manager

QAD

California City, California, United States

Posted: a year ago

Job Description The manager, Product Operations will be responsible for the following - Defining and overseeing the best PM practices for product lifecycle management e.g., new product introduction, end-of-life process for a product, roadmapping process and tools, release planning, release training, Product Usage data, etc.  Defining and managing the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, P&L, KPIs, etc. Defining and overseeing the best practices for cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc. This role would be interfacing closely with partner stakeholders (sales, marketing, engineering, and customer success). Nature and scope of influence this position has on its area of responsibility/operation  Work with SVP, Product management to articulate a comprehensive multi-product solution, ensuring coherence between product manager strategies and market needs. Implement standards, processes, and tools to be followed by Product managers: information gathering, identifying market needs, quantifying market opportunities, evaluating feature ideas, performing cost-benefit analyses, articulating and communicating product roadmap Manage the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, and P&L Collaborate with engineering, sales, marketing, and Customer Success to manage cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc.  Collaborate with sales and marketing teams to develop go-to-market strategies and drive product adoption. Develop and maintain relationships with key customers and partners to gather feedback and ensure customer needs are met. Qualifications Education: Professional degree: Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.  Graduate Program (MBA, MIB, or Masters): MBA or advanced degree is preferred. 8+ years of experience in product operations.  Three years in a leadership role is preferred. Computer skills:  Strong understanding of SaaS products and the ability to apply market trends and customer insights to drive product strategy. Other knowledge:  Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization. Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic decisions. Entrepreneurial mindset with a passion for building and growing successful businesses.  

Scores Product Management - Sr. Technical Product Manager

FICO

California City, California, United States

Posted: a year ago

FICO’s Scoring Division is looking for a motivated product professional to work on software offerings that drive successful testing and adoption of new FICO Scores. The Technical Product Manager acts as the technical product owner on scrums, providing product direction, client perspective, and sales support. Join us in developing exciting products and growing revenue streams for Scores products.