Job Description

The manager, Product Operations will be responsible for the following -

1. Defining and overseeing the best PM practices for product lifecycle management e.g., new product introduction, end-of-life process for a product, roadmapping process and tools, release planning, release training, Product Usage data, etc. 
2. Defining and managing the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, P&L, KPIs, etc.
3. Defining and overseeing the best practices for cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc. This role would be interfacing closely with partner stakeholders (sales, marketing, engineering, and customer success).

Nature and scope of influence this position has on its area of responsibility/operation 

• Work with SVP, Product management to articulate a comprehensive multi-product solution, ensuring coherence between product manager strategies and market needs.
• Implement standards, processes, and tools to be followed by Product managers: information gathering, identifying market needs, quantifying market opportunities, evaluating feature ideas, performing cost-benefit analyses, articulating and communicating product roadmap
• Manage the process/template for Product management Budgeting, Product Strategic reviews, Portfolio analysis, and P&L
• Collaborate with engineering, sales, marketing, and Customer Success to manage cross-functional flows driven by product management e.g. Solution Partner onboarding, Voice of the customer, Customer Advisory boards, etc. 
• Collaborate with sales and marketing teams to develop go-to-market strategies and drive product adoption.
• Develop and maintain relationships with key customers and partners to gather feedback and ensure customer needs are met.

Qualifications

• Education: Professional degree: Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. 
• Graduate Program (MBA, MIB, or Masters): MBA or advanced degree is preferred.
• 8+ years of experience in product operations.  Three years in a leadership role is preferred.
• Computer skills:  Strong understanding of SaaS products and the ability to apply market trends and customer insights to drive product strategy.

Other knowledge: 

• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic decisions.
• Entrepreneurial mindset with a passion for building and growing successful businesses.