Consultant, SAP Monitoring and Basis
Norsk Hydro
Jaipur, Rajasthan, India
As a strategic tool, it requires extensive and adequate technical monitoring. Multiple tools such as Solution Manager (SolMan), SolMan config validation, Security Bridge, and SPLUNK monitoring solutions are in use depending on the technology and the monitoring scope. The setup and maintenance of the monitoring is an essential part of maintaining stability and security. The role is focusing on the setup and maintenance of monitoring as well as operation of them (so both parts are essential part of this role) alongside SAP basis experience. Responsibilities: Monitoring: Support, manage and configure Security Bridge monitoring tool Actively seek and collect monitoring requirements from stakeholders Maintain accurate technical monitoring setup of all SAP systems Handle and report the security alerts sent by Security Bridge Maintain connectivity between SolMan config validation, Security Bridge and GRC Process control toolsets (technically and logically) Investigate, clarify, document, and maintain monitoring exceptions Act and support compliance measures, audit requirements General Basis: Working on BASIS related issues as per business priorities Ensure the technical aspects of SAP solution are in line with best practices (printer management, integrations, batch queue management, transport management) Ensure the SAP installation meets compliance requirements (Security, Authorization, Change management) Act as hands-on System administrator (system monitoring, transport, environment management) Execute technical issue troubleshooting and resolution – involving and driving SAP support (3rd party management) Participate in project support like SAP implementation, upgrade, migration rollout Work together with FI, MM, SD, functional consultants, integration experts and ABAP developers on issues which require interaction with other departments Participate and support the creation of deployment planning Support SAP Technical Operation lead for achieving the SLA and KPI’s target Attend on scheduled service calls and reviews with service providers Improvement and maintenance on service processes, tools and system documentation Act as SOLMAN IS Operator, responsible for scheduled imports Manage and cooperate with service providers technical teams, especially SAP basis team Lead technical issue troubleshooting and resolution Willingness to work in different shifts to cover European and US time zones support Takes ownership of security, audit, compliance related basis tasks from requirement gathering till execution (including documentation and communication) Work Experience: Relevant experience in SAP Basis Administrator role Solution manager monitoring and alert configuration Security Bridge knowledge Experience with setup and maintenance Structured, analytic, problem solving oriented Excellent communication skills, able to resolve multi-cultural communication gaps Strong internal drive and motivation to push issue resolution and follow up properly With clear goal setting, ability to work individually, making decisions within the remit of this role and use “management by exception” principle Also a good team player, recognizing those situations where sharing workload (supported by appropriate information sharing) is beneficial Industry Experience: Global ERP (SAP, preferably SAP HANA) experience Education: MsC or BsC in relevant IT, Engineering or Informatics field Functional Knowledge: Understanding of an SAP based ERP environment and infrastructure Technical Knowledge: SAP Basis experience, Monitoring process Language: Fluency in English is a must
